I always use Tesco.com for my main shopping every month & they are awesome never had any problems. Where as i had problems with Asda.com last year the delivery didn't turn up & had loads of hassle to resolve it...

I have made the mistake of ordering my shopping with tescos twice before. The first time, most of the fruit and veg was going bad or very near its expiry date. After complaining, they assured me it wouldnt happen again, but the exact same thing happened the next time.

And now, with sainsburys, problems are a thing of the past.

I wonder if it is related to the individual stores? I was told by a Tesco driver that the Tesco.com operation only exists at Tesco Superstores, not just normal Tesco supermarkets so it is the bigger (and some would say less personal) stores who run the .com operation....I wonder if that would make them less caring and less individualistic....I know that every person's experience is different and we just have to take this as it comes, but seriously, I can find no fault whatsoever with them.

OOh sorry to hear you have all had problems, i usually just send a blunt email if i am not satisfied, and to be honest Sainsburys is the only company to have not resolved, or even replied to my complaint! But be reassured that they do want you to be happy and will compensate and apologise if you feel you have been let down, do not forget this delivery thing is relatively new and any feedback is taken on board by them so ALWAYS let them know and then you will end up with a practically first class service!!
PS i have never really had a problem with Tesco! and i shop regularly online with Tesco, Asda and Sainsburys, and Asda always redeem themselves to my satisfaction.

Yes, always complain when you can, but give praise where it is due in the right quarters too....I am glad your experiences have been in the main, good, Serena, and doesn't it save so much money???

Its Brilliant! i love online grocery shopping.