| Does some customer service border on over-familiarity? | |
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By: KatieN Date: 06 Feb 2012 11:30 AM We all like good customer service; but not all of us enjoy insincerity or over-familiarity. The much over-used "have a nice day" (a phrase coined by McDonalds many years ago) is the epitome of everything we have come to dislike about the feigned politeness of certain staff in certain establishments. |
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LizzieAnn About me: I love surveys! You can't tell from reading any of my posts, though, can you?! I am a full time worker with two children and a full time house husband, are you jealous? Why I like surveys: They are fun, interesting and lucrative, not to mention the fact that they can lead to amazing things! By: LizzieAnnDate: 07 Feb 2012 12:18 PM What a marvellous piece of work, Katie, and very incisive, very well observed and good points, all of them! I was born in the States but left aged 7, so can't comment on adult issues in quite the way you can, but my mother went out there initially as a trained nurse due to the fact that no American would "lower" themselves to do such menial work....they all want to get somewhere, are big go-getters and high-fliers and yes, waitressing and the service industries do have a bad name, but I totally agree with you about the way in which service is viewed, we should tip at our discretion and if we can afford it but only if the service is worth tipping for! | |
crusty About me: I am 62, retired and have never married. I live in a little cottage in the Yorkshire Dales with my presant cat Sarah. Why I like surveys: Apart from my relatives considering me to be an opinionated old whatsit,they give something to do and the cash helps with the cat treats. By: crustyDate: 07 Feb 2012 12:19 PM My problem I have with tipping is :-(A) if the meal is terrible but the service is good would I really want to leave a tip and (B) If the meal is great but the service is rubbish' I still wouldn't want to leave a tip. | |
KatieN About me: I love taking part in active, lively discussions. Why I like surveys: It's great to be able to give your opinion, and be active in lots of different communities. By: KatieNDate: 07 Feb 2012 1:37 PM Thank you, Lizzie - that's very kind of you to say so. :-) :-) | |
janet spencer By: janet spencerDate: 08 Feb 2012 1:11 AM I agree with Crusty about tipping on the overall experience. | |
KatieN About me: I love taking part in active, lively discussions. Why I like surveys: It's great to be able to give your opinion, and be active in lots of different communities. By: KatieNDate: 22 Feb 2012 12:19 PM I feel the same, Janet - I think it's by far the more common view here, in the UK. | |
FriendlyLynn About me: Caring Christian lady who is disabled Why I like surveys: gives me a chance to share my views and gives me subjects to think about. By: FriendlyLynnDate: 15 May 2012 3:00 PM I once had a teenage summer job making beds in a Pontins holiday camp on Saturdays before the guests arrived and if we were seen making beds people often asked if we would accept a small tip for doing our job. Both me and the friend I worked with refused to accept tips but we heard of other workers who deliberately hung around hoping for tips. | |
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