I was disappointed by them recently - I am thinking of buying a new 3 piece suite and felt sure that they would remove the old one - especially at their prices - but they don't take away old furniture (except beds and fridges). If anyone knows of a furniture company that removes the old suite when they deliver the new one I would be very grateful!

Hi Bren, as with the vast majority of Furniture / bed suppliers, they will deliver new furniture but will not takeaway the old. The reason for this is the bed bugs etc. Honestly. The delivery people can not afford to have any form of cross contamination on these goods, hence they wont take them away. With fridges the company has to have a special licence for disposing of fridges due to the chemicals inside them.
Whenever you buy new, double check to see if they will take away the old. If they dont contact your local council as you are entitled to 3 free collections of outsize goods to be taken away per year. Well you are in Newcastle.

Bren, you need to contact your local sofa workshop....there are usually secondhand charities which will take away these things, I know we have a good few locally like First Start, and also sometimes auction rooms locally will take them for you for a very tiny commission on it if it sells. Our local furniture store sold our old three piece suite for us and we got £30 for it, and we did not have to pay for anything at all. I thought it was good of them, since the auction room was 30 miles away and we do not even drive in our family let alone have access to a van!

try putting it the bargain pages if it is good enough to sell that way you will get a little bit back towards your new one or local recycle centre may take it