grrrr that would really tee me off, why couldn't they just swap them instore and please everyone?

What an incredible lot of hassle over your poor mum's suite!! I think you have done the right thing, but what a lot of fuss to have to go to just to get what should be your rights, a comfy suite!!

38,000 YSP members will now steer clear of SCS.
Keep on at them George and write a letter to your local papers.

Yup, John, great idea!!

These big companies make me sick, customers first before anything else.

Yes, and beware or DFS! My brother went in innocently during one of their sales and chose his new 3 piece, tried to pay by cash and was told he could not purchase it because it was in the buy now pay later sale!! work that one out!! I felt sorry for him as he had his heart set on the particular leather suite, and was not aware of the rules, i personally have never heard of them mentioning this on their adverts? have you? You apparently HAVE to take out their credit!!

Madness!I always avoid the sales at DFS so consequently I've never been there.

Dont bother, unless you want extra on credit!! And George, good on you for sticking up for your mum, i am always looking out for my mum, they are so trusting and cant be bothered with the hassle! love her to bits!! but so naive. Bless X

We bought our new 3 piece leather suite, we've never had a new suite before always secondhand. Over 2 years we have had this in the last year we had a tear on the back of the chair were your back goes, it was taken away as a manufacturers fault and sewn back together, now another manufacturers fault and its out of the policy cover, a guy came out and took lots of pics and said its a manufacturers fault and put it to the company the guardsman company said they wouldnt fix it as it wasnt a rip or tear it was a manufacturers fault so were not covered, now having to write a letter to the top person to see if they can do anything. Also when you take the couch cushions off and put back on with the velcro we have a rip due to the velcro. Why pay for extra protection on the leather suite when they turn round and say you are not covered. Its put me off leather for good, so much trouble. The guy said it would be no problem to fix but scs/guardsman won't admit that we are covered, I am sorry I bought leather I wished wed of gone for fabric. Any help on what my next step would be or anything else I can do please.

Its like SCS, thhey have tried to say that not only is there nothing wrong with my mums suite, but it is a manufacturers fault and also not covered by the guarantee. So why sell a guarantee if it does not cover you. The seller must have to state if it is covered, dont they?

I dont know if you have home/contents insurance, its always worth asking if you may be covered for accidental damage no matter what the circumstances, some company's may help, worth inquiring, our insurance covers us for everything apart from wear and tear.

That's a good idea but if you have never claimed before, how do you start? Have you ever made a claim Serena? I think there is sometimes an excess and I wouldn't know where to start...

Find your policy document cover and read it back to front, that's what i did when our fence fell down, but sadly like nearly all insurance providers they now no longer cover for fence damage in bad/windy weather, which i do think is disgusting as we ended up paying £600.00 for our new fence and that was doing it ourselves.
You must ring and inquire, your policy documents will contain information about excess as well if you have to pay any, although when we brought ours i asked the provider for example if i accidentally smashed my tv screen would i then just have the tv replaced at the same cost of the damaged one, and he said yes, and did not mention any excess to pay, so just ring and ask for some advice if you are not sure, ours is quite an expensive one with Legal and General and i have no experience with them so far in 3 years, so i cannot comment, although they did give us discount on this years policy for no claims, i hope this helps.
Either that or contact your local trading standards for advice, ive heard they are the best for the above problems, or contact Dom Littlewood on "The one show" website, he is brilliant for legal advice and ive seen his show many times where he has helped people resolve their problems with companies giving pain in the bum problems to descent people, they usually give in if you say you will be making the problem public, so even the threat of you contacting them can actually make them jump into helpful action !!

Thanks for your reply, Serena, very good. I would definitely take your advice on that, but I think I have never really been in a position to claim.

That is very sad about your fence, £600 is a lot of money!!