I recall you mentioning all of this many weeks ago.This is very bad business.We need bad vibes like this to make us think twice before buying from them.Definitely need to find out who is running the show.

George maybe this will be of some help , you don't have to look far to find problems with this company .. got it from here
http://www.consumeractiongroup.co.uk/forum/showthread.php?63460-Scs


If you want to write it to the CEO and Sales director, here are the names and addresses:

David Knight
CEO
SCS Upholstery Plc
45/49 Villiers Street, Sunderland
Tyne& Wear
SR1 1HA
Tel:01915146000
Fax:01915109048

Kevin Royal
Sales Director
SCS Upholstery Plc
45/49 Villiers Street, Sunderland
Tyne& Wear
SR1 1HA
Tel:01915146000
Fax:01915109048

Tracey you are a star of the highest quality. I have a concise list of company CEO`s but SCS was not among them. Many many thanks.

Your very welcome George .Give em hell !

Heres hoping you get a massive apology, i would have also been disgusted if my mum was ever treated in this way (i would have gone mad)
I will avoid SCS like the plague, thank you for highlighting this George, fore warned is forearmed as they say.

Well done, Tracey, that is just what George needs, the chance to really give them something to think about and to make them realize they are not dealing with some poor old lady who cannot stand up for herself!!! It is disappointing that things have to be taken this far with any company as they should realize the knock-on effects in terms of sales and good will they are losing when they are nasty to even one customer.

Good luck, George, and do let us know how you get on, I know you will. I would love to see a copy of the letter you are writing to them, if you could show it to me?

Many thanks to John for prompting me about this SCS problem.
Here is the final chapter.
As those who followed were aware, SCS would not accept responsability for a very substandard suite which my mum had purchased from them in september 2011. Eventually after many phone calls and a couple of visits to there store at the Gateshead Metro Centre, they sent someone out to the home to look at the suite and admitted that there was a fault with the suite. Mum was promised the improvements and new cushions would be all done by the first week in December, which they were not. Not by christmas week, not by new year week. It was actually Friday 27th January 2012, before mum eventually got her suite the way it should have been delivered.
Now to cap it all off and the following is no lie, at approximately 13.30 on the afternoon of the 27th Jan, I received a call on my mobile and this is as close as to what was said.
"Mr Davison we have been trying to get an answer at your door since 10.30am, but nobody is answering"
"The reason no one is answering is because no one is in. Anyway, you were supposed to ring to let us know you were coming"
"We did, we rang the house phone but no one answered"
"Did that not tell you no one was in and to ring the mobile number"
" I am ringing now"
"Well had you rang my mobile sooner I could have arranged to have someone there to let you in"
"How long are going to be then"
"I dont know as I am visiting my father in hospital who is critically ill. Ring me back in ten minutes and I will see what I can do"
"Well if nobody is here in 15 minutes we will take it back and it will be weeks before a new delivery is made"
"You stay were you are until someone gets there and in the meantime I am ringing your boss and let him know all about this and especially your failure to ring us the day before delivery". Ended call.
I got my cousin to go to mums house and let them in after collecting the keys from me at the hospital, thankfully only ten minutes away.
Due to my father deteriating and then dying 5 days later, I never got round to calling SCS and relating what happened until 12th March.
As you have probably guessed, no apology!. Did it surprise me, no. Would I ever suggest SCS to anyone, a big resounding no. This company has to be the pits of Customer Service and to cap it all off, my father never got the chance to sit in his new seat.
AVOID SCS LIKE THE PLAGUE

George, that is DISCRACEFUL treatment that SCS gave you, it has really annoyed and upset me reading that.
If I was you I would contact your local Department of Fair Trading, and also contact BBC Watchdog.

Julie2, yes the whole situation was a disgrace of the highest order.
I have had a word with the Citizens Advice, but they say there is nothing we can do. They also said that they are fully aware of the practices SCS carry out with regards to Customer Service and have been advising many people on what course of action to take against them,Via courts.
I will throw mud at SCS any chance I get and will never forgive them for the disgraceful manner in which they treated my mother.

George, or anybody else who has suffered disgraceful treatment, here is a link to BBC Watchdog. http://www.bbc.co.uk/watchdog/

Many thanks Julie2 I will getin touch with them and let all know if anything happens.

Poor George, what an appalling story. Yes, do keep us posted as to what happens. It really added to what was an already difficult time for you and your family and you want to really make the watchdog people aware of this, that is very important. Do not let these swine off the hook! Go get 'em Leo!!

Totally disgraceful.Avoid SCS at all costs is my view.I thought that maybe all of thi would have had a happy conclusion.

I would keep on fighting and contact BBC Watchdog over this.