Polls
Open Polls:
How often have you encountered rude/unfriendly call centre staff over the last 12 months and how does this make you feel towards the brand they represent?
Closed Polls:
Which of the following social media tools do you expect companies to have?
| A Twitter account | (42) | 4.3% |  |
| A Facebook page/group | (348) | 35.3% | |
| Onsite reviews of products/services | (369) | 37.4% | |
| I don't expect any of these | (227) | 23.0% | |
Total votes: 986
With a jam packed summer of sporting events, we want to know who you will be supporting?
| The England team at the World Cup | (283) | 25.1% | |
| Andy Murray at Wimbledon | (173) | 15.4% | |
| Lewis Hamilton in the F1 | (180) | 16.0% | |
| Jenson Button in the F1 | (156) | 13.8% | |
| None of the above/I don't care for sport | (335) | 29.7% | |
Total votes: 1127
When it comes to dads and dancing, which of the following statements do you most agree with?:
| Dads get worse at dancing the older that they get | (509) | 23.9% | |
| Most men can’t dance, irrespective of whether they are a dad or not | (597) | 28.0% | |
| Dad dancing is one of the most embarrassing things about middle-aged men | (315) | 14.8% | |
| Dad dancing is a myth, it is all down to the confidence of the individual | (568) | 26.6% | |
| None of the above | (143) | 6.7% | |
Total votes: 2132
Which is the best way to complain?
| (503) | 20.4% | | |
| Telephone | (429) | 17.4% | |
| Face to Face | (1064) | 43.1% | |
| Letter | (468) | 19.0% | |
| Other | (3) | 0.1% | |
Total votes: 2467
Who do you think should be England captain?
| Rio Ferdinand | (56) | 13.6% | |
| Wayne Rooney | (77) | 18.6% | |
| John Terry | (82) | 19.9% | |
| Steven Gerrard | (116) | 28.1% | |
| Frank Lampard | (72) | 17.4% | |
| Wayne Bridge | (10) | 2.4% | |
Total votes: 413
Other than words, what do you use to read people’s inner most thoughts and feelings?
| Looking at their eyes | (1021) | 55.1% | |
| Complexion | (36) | 1.9% | |
| Observing posture | (279) | 15.1% | |
| Watching hand movements/ gestures | (392) | 21.2% | |
| I don’t know how to read peoples thoughts/ feelings | (125) | 6.7% | |
Total votes: 1853
Are we coming out of the recession?
| Yes | (348) | 27.6% | |
| No | (666) | 52.9% | |
| Not sure | (246) | 19.5% | |
Total votes: 1260
Can Jenson Button hang on to the F1 championship or will he be beaten by team mate Reubens? Who do you think will win the title this year?
| Jenson Button | (526) | 79.7% | |
| Reubens Barrichello | (106) | 16.1% | |
| Sebastian Vettel | (28) | 4.2% | |
Total votes: 660
So the Ashes has kicked off. Do England have a chance against the arch foe Australia? Who is going to win the Ashes?
| England | (1240) | 48.6% | |
| Australia | (295) | 11.6% | |
| I don't like cricket | (1015) | 39.8% | |
Total votes: 2550
Its that time of year our thoughts turn to Wimbledon. So will it be Murrays year? Is the young Scot going to do a Fred Perry or a Jeremy Bates? Who will win Wimbledon 2009?
| Roger Federer | (203) | 45.6% | |
| Andy Murray | (165) | 37.1% | |
| Rafael Nadal | (33) | 7.4% | |
| Novak Djokovic | (12) | 2.7% | |
| Juan Martin del Potro | (5) | 1.1% | |
| Andy Roddick | (21) | 4.7% | |
| Other | (6) | 1.3% | |
Total votes: 445
Its been a tough week for members of parliament this week. With that in mind lets see where our key politicians stand in the rank against some of the most famous "story tellers" in history. So, out of the following who is the most trustworthy?
| Lewis Hamilton | (174) | 17.4% | |
| Bill Clinton | (56) | 5.6% | |
| Gordon Brown | (98) | 9.8% | |
| Milli Vanilli | (20) | 2.0% | |
| Baron Munchausen | (26) | 2.6% | |
| Richard Nixon | (11) | 1.1% | |
| David Cameron | (185) | 18.5% | |
| Pinocchio | (430) | 43.0% | |
Total votes: 1000
Are you concerned about swine flu? Which of the below applies to you?
| Yes, I am very concerned | (91) | 12.8% | |
| I am a little concerned | (355) | 49.9% | |
| Swine flu poses no threat to me! | (246) | 34.6% | |
| Dont know | (19) | 2.7% | |
Total votes: 711
Do you congratulate companies when you receive good customer service?
| Always, it’s nice when companies try their best for you | (709) | 34.0% | |
| Most of the time | (551) | 26.4% | |
| Sometimes | (511) | 24.5% | |
| Rarely | (185) | 8.9% | |
| Never, it’s what they should do anyway | (129) | 6.2% | |
Total votes: 2085
With the economy heading for a recession, are you concerned about the security of your job?
| Yes | (854) | 43.5% | |
| No | (1018) | 51.9% | |
| Don't Know | (91) | 4.6% | |
Total votes: 1963
Has the credit crunch affected you?
| Yes, I am really struggling to pay my bills and get by | (332) | 24.5% | |
| Yes, my spending has been reduced significantly but I am managing to get by | (457) | 33.8% | |
| No it hasn't affected me that much, but I cannot afford as many luxuries as I used to | (389) | 28.8% | |
| No it hasn't affected me at all | (175) | 12.9% | |
Total votes: 1353
Would you holiday in Britain to save money?
| Yes – The financial squeeze is making it too expensive to holiday abroad | (343) | 33.5% | |
| Yes - The weak pound makes overseas trips too pricey | (169) | 16.5% | |
| No – Holidaying in the UK is more expensive than going abroad | (348) | 34.0% | |
| No – I will pay more for sunshine! | (165) | 16.1% | |
Total votes: 1025
Do you believe that customer service is better in larger companies than smaller ones?
| Yes | (111) | 11.9% | |
| No | (726) | 78.1% | |
| Don't Know | (93) | 10.0% | |
Total votes: 930
Is customer service from the Public Sector worse than the Private Sector?
| Yes | (1037) | 48.4% | |
| No | (312) | 14.6% | |
| They're the same | (528) | 24.6% | |
| Don't know | (265) | 12.4% | |
Total votes: 2142
Do you trust the government to protect your 'identity'?
| Yes | (219) | 7.7% | |
| No | (2459) | 86.7% | |
| Don't Know | (158) | 5.6% | |
Total votes: 2836
Is it possible to provide 'good customer service' purely online?
| Yes | (2697) | 72.5% | |
| No | (829) | 22.3% | |
| Don't Know | (196) | 5.3% | |
Total votes: 3722
Should we be proud of the NHS in Britain?
| Yes | (1098) | 60.8% | |
| No | (601) | 33.3% | |
| Don't Know | (107) | 5.9% | |
Total votes: 1806
Has the internet improved customer service?
| Yes | (1194) | 59.4% | |
| No | (547) | 27.2% | |
| Don't Know | (270) | 13.4% | |
Total votes: 2011
Has customer service improved over the past decade?
| Yes | (739) | 45.2% | |
| No | (761) | 46.6% | |
| Don't Know | (134) | 8.2% | |
Total votes: 1634
Do disabled customers receive an equal level of customer service as able bodied customers?
| Yes | (370) | 23.6% | |
| No | (454) | 28.9% | |
| Depends | (559) | 35.6% | |
| Don't Know | (186) | 11.9% | |
Total votes: 1569
Is there a genuine price difference between shopping in store and shopping online?
| Yes, shopping in store is cheaper | (29) | 9.0% | |
| Yes, shopping online is cheaper | (220) | 68.1% | |
| There is no difference | (74) | 22.9% | |
Total votes: 323
Is human contact essential for good customer service?
| Yes | (832) | 52.4% | |
| No | (712) | 44.8% | |
| Don't Know | (45) | 2.8% | |
Total votes: 1589
Do you think there is a difference in the standard of customer service you receive from UK and Overseas call centres?
| Yes - UK call centres are better | (285) | 84.6% | |
| Yes - Overseas call centres are better | (6) | 1.8% | |
| There is no difference | (46) | 13.6% | |
Total votes: 337
Do you feel under serious threat of terrorism living in Britain today?
| Yes | (131) | 44.6% | |
| No | (143) | 48.6% | |
| Don't Know | (20) | 6.8% | |
Total votes: 294
Will Gordon Brown make a good PM?
| Yes | (77) | 25.7% | |
| No | (118) | 39.3% | |
| Don't Know | (105) | 35.0% | |
Total votes: 300
Should Salman Rushdie have received a knighthood?
| Yes | (33) | 18.1% | |
| No | (111) | 61.0% | |
| Don't Know | (38) | 20.9% | |
Total votes: 182
Are you worried about the potential health effects of WI-FI (wireless Connections)?
| Yes | (133) | 31.6% | |
| No | (224) | 53.2% | |
| Don't know | (64) | 15.2% | |
Total votes: 421
