 | CarolinePosts: 1 | Comments: 19 |
Latest Post:
Perfect Customer Service
11:39am 8th Aug 2007
My belief is that these days no one really cares, and no one takes ownership of complaints, its always someone else’s fault!
I own a little shop and I believe that customers need to feel special, if they need advice give it, and be honest. I treat my customers exactly how I like to be treated myself with respect honesty and with a huge big SMILE.
Its a great opportunity to be their friend and friends comeback. Companies should look to spend more budgets on customer service training and staff should have an older mentor, who can guide and educate staff.
After all we are all customers to someone !
