Laura
Posts: 1 | Comments: 14
Latest Post:
All that is needed
3:18pm 21st Aug 2007
Companies need to spend more time and money in training their staff to be more customer service aware. I gained my NVQ in customer service through my employer as I deal with customers on a daily basis over the phone and in Person.
Too many companies are putting their customer service on the end of phones and what is worse in foreign countries. Queues are long and customers have lost their patience before even getting to speak to someone.
Companies need to be more understanding when a consumer is upset and even if they are wrong there are ways of making them feel you are doing everything to help them, even when you know the result will be the same and you can't, but knowing that someone understands and is trying to help is all that is needed to aid the conversation and making the difference between a good and bad customer representative.
