Jaime
Posts: 1 | Comments: 43
Latest Post:
Call Centres and Complaints
4:55pm 3rd Oct 2008
UK companies could stop outsourcing call centres so when things do go wrong, you actually speak to someone that can understand english and the problem can be rectified in half the time.
Companies should also treat each consumer as an individual and when things do go wrong, accept that they have made a mistake or their service wasn't up to scratch and acknowledge this and not fight the customer over what is acceptable to resolve the problem.
Far too many staff see a complaint as a personal attack and as such, try and fight the customer as if it was a me vs you conflict.
