Kerry
Posts: 1 | Comments: 40
Latest Post:
Happy Staff Make Happy Customers
4:04pm 24th Nov 2008
The 'regular blunders' service companies make is to allow their staff to demonstrate poor customer service by acting disinterested, being surly and even carrying on conversations with friends or colleagues - all whilst actually serving a customer.
After being employed in customer facing roles for 12 years, I feel it is essential to make staff feel valued and informed, as this reflects in the staff members' attitude to customers.
HAPPY STAFF MAKE HAPPY CUSTOMERS.
