Latest Poll:

Poor Customer Service

11:41am 27th Jan 2009

Poor Customer Service has reached epidemic proportions and reaches across all industries. The most noticeable being the retail sector and airline companies. I find myself constantly complaining and I don’t think it’s because I am turning into a grumpy old, it is because the level of customer service is appalling.

Let’s take supermarkets for example. They provide parking for disabled and parents with toddlers yet they are not policed and so therefore they are abused depriving the needy. When you question this policy in store you are met with a shrug of the shoulders and the question "what can we do". Lets not mention aisles too narrow, empty shelves, promotional stock not available, long queues, incorrect pricing, wrong stock on shelves etc. Personally, I expect things to go wrong but it is what is done about it that concerns me. Again it is generally a quick shrug and sometimes even a "Sorry".

Let’s take Woolworths as an example. The reason it closed down isn’t because of the credit crunch, it’s because they had no stock on the shelves. If they sold their "sorry, temporarily out of stock" signs they would still be going today. I could go on but a customer has been waiting for ages to speak to me.

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