Andrew
Posts: 1 | Comments: 20
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Independents provide a better service!
10:41am 3rd Jul 2009
My partner needed his bicycle serviced. The local shop we had used before was standing empty. With no other conveniently located shop in the area, we decided to try our local Halfords.
First visit - the assistant in the cycle department told us we had to talk to "John" who was to be found by the front tills. On investigation we discovered he was engaged with another customer, and it seemed a fairly complicated negotiation, and we decided not to wait.
Next day we phoned and were asked to call back when John was in work. John turned in late that day so it was on the third phone call that we managed to speak to him. He told us that they could do what we wanted - service the bike over the weekend. He couldn't book it in, but we could bring it on Friday and collect it on Sunday - Fine.
Friday afternoon, another cycle department assistant said if he accepted the cycle they would want to keep it for up to a fortnight. If we brought it in the next day and asked the staff on duty then they might be able to do it over the weekend!
The happy outcome was that after a couple of phone calls to other shops in the area, we discovered that our local shop had re-opened nearby. They happily accepted our cycle just before closing last night and estimate we can collect it 2.30 pm today!
Score - Halfords minus 5, local independent 12 out of 10!
