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Not all Bankers!

4:59pm 10th Oct 2009

Now I know some of you will have had different experiences but i wanted to talk about a positve experience I had today. I am not too sure whether my bank has had a radical change of heart in how it deals with its customers because to be honest the last 25 years that I have banked with them has been well mostly non eventful.

I have had problems with Paypal getting MY money so I thought id ask my bank if I could open another account so I could get the money (anyone who has had the displeasure of dealing with Paypal will know how pedantic and inflexible they are) from my 'other' paypal account.

I explained to the bank clerk my needs and he went off to explain to his manager what I had expalined to him. I braced myself thinking id have to explain again what I wanted but no - shock horror - he had managed to empathise with me but also communicated my needs well enough that literally within minutes they had opened another account so I could do what I needed to do.

So well done those two people in the bank who not only listened but solved my problem - you see it can be done when people listen and want to truly help not because they are told to but becasue they want to.

Just shows that in any industry its not the business you deal with but how the business deals with you!

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