Cathey
Posts: 1 | Comments: 8
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Some supermarkets are just better at customer service than others!
11:38am 7th Jan 2010
I went shopping in a supermarket and forgot my payment card. The lady at the till was very chatty/smiley assured me that there was no problem. She called her collegue(who arrived straight away) and requested that he take the trolley to the coldroom. Put transaction on layaway.
I went home, got card and returned to the shop. No queue at customer services. The lady on customer services had been advised by the man who took trolley what had happened so she already knew what I wanted. She then called her collegue to get my trolley (again arrived straight away).
I've left positive feedback on shop website.
In another supermarket when the lady infront of my did the same thing you would have thought world had ended. The lady on till was huffing and puffing and moaning saying that she would need her supervisor. She rang her bell and it took ages for anyone to arrive.
Supervisor said that there was no room in the cold room. Told till lady to call collegue to get a trolley - took ages - complete contrast!
Companies need to make customers the priority over everything else. When a customer arrives you stop talking/typing/shelf stacking etc. When things go wrong they need to apply a 'can do' attitude ie "What we CAN DO for you is...."
