Sarah
Posts: 1 | Comments: 5
Latest Post:
Television Providers
4:45pm 2nd Mar 2010
Having worked as a team leader on a customer contact centre for 5 years I have experienced both sides of customer service!
My most recent experience as a customer was with both comet/sky TV. I bought a new TV from comet and was told that even though I am an existing sky subscriber I was entitled to a nice new HD box to go with my nice new HD ready TV. So the lovely man in curry's gave me a leaflet that had a contact number on. I rang sky and stated I would like to take them up on the offer and the agent took the details.
It wasn't until they started whizzing through the T&C's at the END of the conversation, I thought something wasn't right. I had to ask the agent to slow down, and soon discovered that I would be tied into my sky contract for another 18 months, have to pay an additional £10 per month for the HD channels and I would also be tied into having multi-room for 18 months!
Not happy with this, I told the agent I didn't want to go ahead to be told 'but I’ve nearly processed the application do you realise how long it takes?'. By this point I was fuming, and requested that the advisor passes me onto her manager. Manager not available and would ring me back. That was at Christmas, and I am to still hear from the mystery manager (even though the sales team have rung me twice!). I have figured the easiest solution is to switch providers!!!!!!
