Kerry Stiff
Posts: 1 | Comments: 31
Latest Post:
The right way to do it
9:56am 15th Mar 2010
I may only be 19 but i have had lots of experience of bad service.
A couple of months back my daughters buggy went wrong so i went back to Toys R Us and asked to speak to a manager (In my experience you don’t get anywhere with cashiers) anyway, they fixed my buggy and sent me a way then a few weeks ago it went wrong again. This time i refused to have it fixed as i believed it would make it weak i spoke to CAB (citizens advice bureau) and they told me all my rights.
I went back to Toys R Us and told them what CAB had told me and I ended up getting a full refund.
I believe that when it comes to customers we should have full rights to refund or exchange and still have legal rights. Faulty products should never be rejected when you take them back. I believe all people should take a stand and complain although there are right and wrong ways of doing it. You should never be rude threatening or violent , you should be reasonable and talk to people like adults after all its not their fault as they haven’t made the product.
