Consumer Voices
Gail
Total Comments: 65
Last post: 7:39pm 12th Mar 2008
Whatever happened to customer service?
Customer service is meant to be with a smile and a name badge. After visiting Asda I was left dismayed at the shop floor...Ellen
Total Comments: 64
Last post: 3:35pm 3rd May 2007
I always pick the wrong queue to stand in.
Maybe I’m the only one but it always seems to be that when I join a queue in tesco etc I get the woman serving who hasn’...Ben
Total Comments: 62
Last post: 7:13pm 21st Sep 2007
Can we measure ‘customer service’ in the NHS by the same standards as everywhere else?
I recently had a fairly negative experience with the NHS and, after the red-mist had cleared, I began to wonder whether ...Jason Carney
Total Comments: 48
Last post: 7:10pm 11th Mar 2008
Can you have too much customer service?
Last Saturday, while in Comet, on around the twentieth attempt at trying to track down a sales assistant a thought struc...Lauren
Total Comments: 47
Last post: 3:59pm 7th May 2008
I feel like a brick wall!
The people who serve us in restaurants are mostly polite, but you get the odd ones who speak to you like a piece of dirt...Rachel
Total Comments: 47
Last post: 9:33pm 31st Aug 2007
SMILE!
A smile really brightens up a persons day. It doesn't take much effort and it is really rewarding. Try to smile everyd...Caroline
Total Comments: 44
Last post: 2:02am 23rd Nov 2007
Gorden Brown and his increase on student loan apr*
As im sure most of you are aware of the increase the interest on student loans from 0.5% to 4.5%. This is our next gener...Charles Prince
Total Comments: 39
Last post: 3:41pm 7th Dec 2007
The irritating aspects of super market shopping
Our local Asda has gone through the usual refit cycle all this has entailed is moving out into a separate building the G...Jaime
Total Comments: 28
Last post: 4:55pm 3rd Oct 2008
Call Centres and Complaints
UK companies could stop outsourcing call centres so when things do go wrong, you actually speak to someone that can unde...Daniel
Total Comments: 23
Last post: 4:04pm 5th Aug 2008
Mobile Phone Salesmen!
Recently my mobile phone company (Orange) issued me with a replacement phone as my contract had come up and I was entitl...Stephen
Total Comments: 23
Last post: 1:31pm 8th Nov 2007
Real coffee, made with care
Us Brits are always being told that we know nothing about coffee. Maybe that was true back in the days of Mellow Birds (...Natalie
Total Comments: 20
Last post: 10:01am 28th Jul 2008
Nightmare in Restaurants!
I am a mother of 2 young children so we are constantly looking for restaurants that accomodate children, we are regular ...Sarah
Total Comments: 20
Last post: 4:43pm 15th Nov 2007
Why mobile phone shops drive me mad!!!
Picture it - you are looking down at your current mobile phone with a feeling of loathing. Knowing that all your friends...Caroline
Total Comments: 18
Last post: 11:39am 8th Aug 2007
Perfect Customer Service
My belief is that these days no one really cares, and no one takes ownership of complaints, its always someone else’s fa...Laura McBrien
Total Comments: 14
Last post: 3:18pm 21st Aug 2007
All that is needed
Companies need to spend more time and money in training their staff to be more customer service aware. I gained my NVQ ...Emma
Total Comments: 12
Last post: 12:19pm 22nd May 2007
Hopping mad over Bunny Girl outfit
After being invited to an Easter fancy dress part I purchased a bunny girl outfit from Ann summers...after trying it on ...Kerry
Total Comments: 9
Last post: 4:04pm 24th Nov 2008
Happy Staff Make Happy Customers
The 'regular blunders' service companies make is to allow their staff to demonstrate poor customer service by acting dis...Jude
Total Comments: 7
Last post: 10:26am 27th Jul 2007
Great service - and for free
Last week I left the interior light on in my car when I was on holiday. So not surprisingly when we came back we couldn’...Michael
Total Comments: 7
Last post: 4:14pm 28th Jun 2007
Customer choice and croutons
"I was recently in a restaurant when the waiter brought my soup over. To my surprise the soup already had croutons in it...Paul
Total Comments: 7
Last post: 10:39pm 22nd May 2007
Top Marks for Renault Assistance
The brake lights packed up on our second-hand Renault Modus on Thursday night. Although under warranty, the garage under...Chrissie
Total Comments: 4
Last post: 12:11pm 22nd May 2007
Car mechanic from hell
The worst customer service I have ever had was from an incompetent indifferent very rude and surly car mechanic from a b...Stephen
Total Comments: 4
Last post: 10:26am 26th Jun 2007
Good intentions - Bad customer service...
Last year I went into a well known department store to buy a dress for my then girlfriend...I felt a bit awkward as you ...D
Total Comments: 3
Last post: 3:28pm 3rd May 2007
Police Service - is it service?
Like any other public services, they should show courtesy and be polite, that is actually written in their code of condu...Alan
Total Comments: 1
Last post: 3:08pm 3rd May 2007
Service with a smile? - it still happens occassionally
I am 60 this year and, although I have been told I am 'well preserved' I am quickly becoming invisible to people who wor...Helen
Total Comments: 1
Last post: 3:22pm 3rd May 2007
Car dealerships
I bought a brand new Seat Ibiza, from a Seat dealership in Cardiff which soon closed down. For a while I didn't have a ...Sonny
Total Comments: 0
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