Consumer Voices
George
Total Comments: 327
Last post: 10:00am 18th Aug 2010
Travel Companies & Shocking Customer Service
Recently an aunt of mine returned from a cruise she had in the Bahamas. The holiday started with flights to New York, th...Ellen
Total Comments: 99
Last post: 3:35pm 3rd May 2007
I always pick the wrong queue to stand in.
Maybe I’m the only one but it always seems to be that when I join a queue in tesco etc I get the woman serving who hasn’...Lorna
Total Comments: 82
Last post: 9:07pm 26th Apr 2010
McDonalds
Having woken up early last Saturday morning I thought I would treat myself to a McDonalds breakfast and within minutes o...Gail
Total Comments: 79
Last post: 7:39pm 12th Mar 2008
Whatever happened to customer service?
Customer service is meant to be with a smile and a name badge. After visiting Asda I was left dismayed at the shop floor...Rachel
Total Comments: 49
Last post: 9:33pm 31st Aug 2007
SMILE!
A smile really brightens up a persons day. It doesn't take much effort and it is really rewarding. Try to smile everyd...Lauren
Total Comments: 48
Last post: 3:59pm 7th May 2008
I feel like a brick wall!
The people who serve us in restaurants are mostly polite, but you get the odd ones who speak to you like a piece of dirt...Chrissie
Total Comments: 46
Last post: 9:43am 17th Apr 2009
Unfair Bank Charges!
I am absolutely fed up with the banking charges my student daughter has incurred since turning 18. I really think it's n...Caroline
Total Comments: 44
Last post: 2:02am 23rd Nov 2007
Gorden Brown and his increase on student loan apr*
As im sure most of you are aware of the increase the interest on student loans from 0.5% to 4.5%. This is our next gener...Jaime
Total Comments: 43
Last post: 4:55pm 3rd Oct 2008
Call Centres and Complaints
UK companies could stop outsourcing call centres so when things do go wrong, you actually speak to someone that can unde...Charles Prince
Total Comments: 40
Last post: 3:41pm 7th Dec 2007
The irritating aspects of super market shopping
Our local Asda has gone through the usual refit cycle all this has entailed is moving out into a separate building the G...Kerry
Total Comments: 40
Last post: 4:04pm 24th Nov 2008
Happy Staff Make Happy Customers
The 'regular blunders' service companies make is to allow their staff to demonstrate poor customer service by acting dis...Mike
Total Comments: 35
Last post: 11:41am 27th Jan 2009
Poor Customer Service
Poor Customer Service has reached epidemic proportions and reaches across all industries. The most noticeable being the...Kerry Stiff
Total Comments: 31
Last post: 9:56am 15th Mar 2010
The right way to do it
I may only be 19 but i have had lots of experience of bad service. A couple of months back my daughters buggy went wr...Natalie
Total Comments: 25
Last post: 10:01am 28th Jul 2008
Nightmare in Restaurants!
I am a mother of 2 young children so we are constantly looking for restaurants that accomodate children, we are regular ...Stephen
Total Comments: 23
Last post: 1:31pm 8th Nov 2007
Real coffee, made with care
Us Brits are always being told that we know nothing about coffee. Maybe that was true back in the days of Mellow Birds (...Henry
Total Comments: 21
Last post: 12:41am 23rd Oct 2009
pressure selling
my wife and i decided to buy a 32 inch flat screen LCD telivision,while at the shopping centre we visited Currys.we look...Andrew
Total Comments: 20
Last post: 10:41am 3rd Jul 2009
Independents provide a better service!
My partner needed his bicycle serviced. The local shop we had used before was standing empty. With no other conveniently...Sarah
Total Comments: 20
Last post: 4:43pm 15th Nov 2007
Why mobile phone shops drive me mad!!!
Picture it - you are looking down at your current mobile phone with a feeling of loathing. Knowing that all your friends...Caroline
Total Comments: 19
Last post: 11:39am 8th Aug 2007
Perfect Customer Service
My belief is that these days no one really cares, and no one takes ownership of complaints, its always someone else’s fa...Kelly Brown
Total Comments: 18
Last post: 9:38am 15th Mar 2010
The good and the bad...
Good: Asda- I was over charged on a product at the till point, i hadn’t realised until i left the shop and when i next...Christine
Total Comments: 16
Last post: 4:57pm 2nd Mar 2010
My worst customer service experience
Virgin media have the worse customer service I have ever experienced. I had several problems which I tried to contac...Elaine
Total Comments: 15
Last post: 2:21pm 13th Oct 2009
Happy shopper
Recently I went to buy an outfit to wear for a special occasion and an assistant was very helpful and told me to wait ti...Jennifer
Total Comments: 15
Last post: 11:25am 12th Jan 2010
Best customer service ever!
Last summer I bought a dress from French Connection Gateshead. 4 months had passed and I was to wear the dress for a wed...Laura McBrien
Total Comments: 14
Last post: 3:18pm 21st Aug 2007
All that is needed
Companies need to spend more time and money in training their staff to be more customer service aware. I gained my NVQ ...Ray
Total Comments: 13
Last post: 11:49am 7th Jan 2010
Poor customer service from my local council
I've had extremely poor customer service from my council. They do not keep their promises and actually provoke customers...Emma
Total Comments: 12
Last post: 12:19pm 22nd May 2007
Hopping mad over Bunny Girl outfit
After being invited to an Easter fancy dress part I purchased a bunny girl outfit from Ann summers...after trying it on ...June
Total Comments: 12
Last post: 7:27pm 13th Mar 2010
Why don't shops order more stock for customers any more?
There is one thing I really hate, and that is when I go into a store to buy an item of clothing and my size isn't availa...Kabir
Total Comments: 10
Last post: 9:24am 22nd Apr 2010
The 3 most important priorities in any given customer service experience
I’ve always thought the three most important priorities in any given customer service experience are (in order): 1.Re...Cathey
Total Comments: 8
Last post: 11:38am 7th Jan 2010
Some supermarkets are just better at customer service than others!
I went shopping in a supermarket and forgot my payment card. The lady at the till was very chatty/smiley assured me that...Jude
Total Comments: 7
Last post: 10:26am 27th Jul 2007
Great service - and for free
Last week I left the interior light on in my car when I was on holiday. So not surprisingly when we came back we couldn’...Michael
Total Comments: 7
Last post: 4:14pm 28th Jun 2007
Customer choice and croutons
"I was recently in a restaurant when the waiter brought my soup over. To my surprise the soup already had croutons in it...Paul
Total Comments: 7
Last post: 10:39pm 22nd May 2007
Top Marks for Renault Assistance
The brake lights packed up on our second-hand Renault Modus on Thursday night. Although under warranty, the garage under...Paul
Total Comments: 7
Last post: 4:59pm 10th Oct 2009
Not all Bankers!
Now I know some of you will have had different experiences but i wanted to talk about a positve experience I had today. ...Mary
Total Comments: 6
Last post: 2:16pm 13th Oct 2009
Warm Wine!
I purchased a wine cooler costing £300 from Wickes. When I plugged it in it did not col down, so after 2 days I notified...Pauline
Total Comments: 6
Last post: 3:39pm 2nd Mar 2010
Applause for small shops
The best service I have is when I go to my local market. They always serve with a smile that is genuine and wait until ...Steve
Total Comments: 6
Last post: 2:35pm 13th Oct 2009
Independent is best
The best service I've had was a small café in Lancashire, while on holiday. My wife spotted the fact that they had ...Sarah
Total Comments: 5
Last post: 4:45pm 2nd Mar 2010
Television Providers
Having worked as a team leader on a customer contact centre for 5 years I have experienced both sides of customer servic...Chrissie
Total Comments: 4
Last post: 12:11pm 22nd May 2007
Car mechanic from hell
The worst customer service I have ever had was from an incompetent indifferent very rude and surly car mechanic from a b...D
Total Comments: 4
Last post: 3:28pm 3rd May 2007
Police Service - is it service?
Like any other public services, they should show courtesy and be polite, that is actually written in their code of condu...Derek
Total Comments: 4
Last post: 11:47am 18th Dec 2009
Excellent Service at Homebase
We recently bought home assembly furniture from Homebase. Unfortunately a small number of parts were damged. We cal...Graham
Total Comments: 4
Last post: 3:25pm 22nd Jan 2010
Comet - surprisingly good at dealing with problems
I recently purchased a new washer dryer from Comet. I did not purchase the extra warranty they offered at the time of sa...Stephen
Total Comments: 4
Last post: 10:26am 26th Jun 2007
Good intentions - Bad customer service...
Last year I went into a well known department store to buy a dress for my then girlfriend...I felt a bit awkward as you ...Teresa
Total Comments: 4
Last post: 4:34pm 14th Jan 2010
Great Customer Service from Currys Digital
Before christmas I purchased a laptop for the first time from currys digital. Not knowing much about them my husband and...Alan
Total Comments: 1
Last post: 3:08pm 3rd May 2007
Service with a smile? - it still happens occassionally
I am 60 this year and, although I have been told I am 'well preserved' I am quickly becoming invisible to people who wor...Helen
Total Comments: 1
Last post: 3:22pm 3rd May 2007
Car dealerships
I bought a brand new Seat Ibiza, from a Seat dealership in Cardiff which soon closed down. For a while I didn't have a ...Richard Thomas
Total Comments: 0
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