Last week I left the interior light on in my car when I was on holiday. So not surprisingly when we came back we couldn’t get in the car, let alone start it. Luckily, we managed to get help and jump-started the car. Unfortunately the car didn’t like the power surge and the windows stopped working and we couldn’t turn the radio on, admittedly not a crisis - but irritating. So the next day we turned up at our local Toyota dealership unannounced and spoke to the service people. Someone appeared within minutes, had a chat, looked over the car, changed a fuse and made sure everything was working as it should - sorted. We thanked them and asked how much we owed them. ‘Nothing’ the guy said – ‘it’s only a ten minute job – it’s not a problem’. It was so good to have excellent hassle free service from a dealership - I didn't think it existed!
Comments
bibbles_1, at 8:06pm 1st Aug 2007, wrote:
Sounds like a good company! Better than the VW ones anyway, they charged us £60 for a VW Camper Van, they only checked up on 10 mins as well!
Jin, at 12:16pm 2nd Aug 2007, wrote:
That is fantastic service. Especially when most garages (particularly main dealerships) seem to charge the earth for even the smallest jobs!
Martin Hudson, at 10:12am 8th Aug 2007, wrote:
I have also had an almost identical experience with my car when returning from holiday. It was at a Toyota garage as well! Perhaps it's some sort of company policy, who knows?
Keith Picknell, at 4:35pm 8th Aug 2007, wrote:
Avis Car Rental - left my Tom Tom satnav windscreen mount in hire car returned to Kalmar Airport,Sweden. Contacted customer care with details - 4 weeks later package arrived on doorstep with my mount inside!
morriarty, at 7:47pm 16th Aug 2007, wrote:
Diabolical service from a Ford Main Dealer. They told me they couldn't look at my dead car for 2 weeks. They were completely indifferent to my plight. I complained at the time to the manager who really couldn't have cared less. They are the only Ford Dealer for 20 miles. I'll never buy another Ford. I found someone else to repair it 3 days later. All in all the repairs, service, MOT etc. cost me £900. Ford's loss is a local car repairer's gain, plus, I won't be taking it to the Ford Main dealer again.
dorothy ross, at 9:41pm 29th Aug 2007, wrote:
this is really good and i know they have a good service for this company wish other companies were similar they are a few and in between but you never know some may follow
Sarah Crawshaw, at 10:46am 21st Sep 2007, wrote:
Lucky you. My mother-in-law changed her car and the following day I found 2 wheel nuts on our private road which had obviously come from her car. When I looked she had 2 nuts missing off one wheel and one missing off another wheel. As she appeared to be indifferent to what may have happened, I told my husband who checked the wheel nuts and they were all loose (with the exception of the locking nuts). He went round the car with some tool to tighten up all the nuts. She took it back to the garage who said that somebody had obviously been trying to take the wheels off (I would have tried one wheel at a time had I been a wheel thief), and she agreed. They had the car in for an hour, so she reckons that they spent the whole hour on her car. If my husband hadn't had an appointment he would have given them a piece of her mind, but she seems to be very ignorant of the working practices of garages so hasn't taken it any further, believing that nobody would innocently do it for her. I think it was a Mitsibushi garage.
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