bazwheatley@yahoo.co.uk, at 6:44pm 7th Dec 2007, wrote:

jif lemon goes with pancakes. It is not a drink!

baz

Caroline Lamming-Chowen, at 8:11pm 7th Dec 2007, wrote:

1) supermarkets are paid to put cetain products in certain spaces i.e. new products pay to be next to famous ones my best duess is everyone buy's milk (with exception to the lactose intolerant of us) although this seems a perculiar layout i assure you as a supermarket it has very little say in the layout as companies can pay millions so as to aqire the most coverted position's (end isles- i.e the offer stands BOGFO'S etc.) athough it is not preferable for the consumers the profit is phenominal from layouts paid for. Supermarkets will never change this for consumers and this is why their gross profit per item is so low and it makes food more affordable for you the consumer.

2)Health and safety makes sure the products are fresh and i believe after 48 hours some are just thrown away if not urchased

3)fair point but would you rather they put it directly onto the scales and not ensure your product safety

4)This point is completely true and yes soon we will have to purchase these but so as to ensure wether your bags are eco frindly look at the back if they are recycled then that shows the company producing them care about the environment they may be more expensive but on principal deal with the environment issue

5)Ah this is a clever supermarket mechanism, sometimes, not always supppliers raise their whole sale prices and supoermarkets refrain from purchasing during this period so as to force the cpompany to reduce the price this is so they dont have to increase their own prices to consumers making them a less desireable supermarket

6) every supermarket has these problems attitude doesnt get you far with people but as a suggestion instead of being agest you are kind you may recieve disscount for your trouble so next time you actually feel satisfied instead of just bitter... because frankly the only person your bitterness gets is you... they proberbly find it very funny. Also if you decide not to shop at any supermarket that will only affect you not them as i can i assure you people who stick to this are rare and this will not effect them.

7)ok, you answered your own question there ordering online is the answer and the time band is not too long if it really takes you a long time to drive, find your products, drive home and unload then 2 hours in from of the tv or winging down the phone to someone isnt that much time out of your life to spend can i recomend tesco direct.com

8) the signage is genrally paid for by the product producers

something to consider eh.

[unsubscribed], at 2:27pm 9th Dec 2007, wrote:

I like baz's comment!! Ha Ha!!!

Helen Spencer, at 2:05pm 10th Dec 2007, wrote:

I refuse to succumb to the supermarket's ploys to make us spend more money (or at least I TRY not to!!) I worked for a supermarket for a short time and the company politics irritated the hell out of me. Obviously they have to make a profit (to pay wages amongst other things) but in my opinion they treat customers as though they were daft.

debbi strongman, at 2:48pm 21st Dec 2007, wrote:

The standard of customer care is getting lower almost on a daily basis.Assistants often know nothing about the products they are selling and see any questions as an interference to whatever they are doing. When I first started work, I was taught about the products, so I could give informed advise, and also that my job was an important one for the company. Without customers, they didn't make money. This doesnt seem to happen now, unfortunately. Companies should look at their American counterparts, who place a lot of importance on customer care, and as a result are more successful!!

Dave Brannan, at 5:57pm 21st Dec 2007, wrote:

The worst thing of all is when they clog up nice wide aisles with assorted baskets of 'tat' and BOGOF's which narrow the room to manouvre (and thus slow you down). The comment earlier about treating folk as idiots is well presented here. Do they really think we don't know what they are attempting?? Sadly some people don't (like my mother who will look in every basket on the way down in search of the elusive bargain).

The whole system is a 'processing' plant and you are 'guided' to certain areas and to certain products (or they are 'in your face').

I just ignore it all and get what I go in for and stick to my list but some people actually just look at the shelves for inspiration on what they need to buy. Manna from heaven for the supermarket manager!!

Matt Hawksworth, at 6:43pm 21st Dec 2007, wrote:

Could it be that the manager is not available because "whenever something is not right in the store I ask for the manager". Sounds like that could be just about every time from your post.

penny webster-brown, at 7:26pm 21st Dec 2007, wrote:

I hate supermarket shopping with a vengeance and do most of mine in Tesco Express. Why are they so cold? I have to wear a coat in summer in my local Sainsbury's just to survive walking past the chiller cabinets and end up buying less cos I can't wait to get out of there! When my nephew worked there he was actually reprimanded for chatting to the customers, it was discouraged! Saying that, I went to Morrisons on Wednesday and it was a relatively pleasant experience. The staff were friendly and all the checkouts were manned!

Dave Stewart, at 1:34pm 22nd Dec 2007, wrote:

My local Asda plays music in the store so loud, that you cannot hear or speak to other people. Plus anounments being shouted over the speaker systerms. Try to do my shopping at about 7am in the morning, because you can get round the store in the shortest time. Because of the high noise levels cannot stand being in the store for than twenty minutes. Asda lose trade, as I do not stop and look at their clothing and electrical ranges.

Also way do suppermarkets put goods at the end of racking. When I cannot find an iterm, the assistants nearly find it at the end of the racking.

Regina Owen, at 2:00pm 22nd Dec 2007, wrote:

My sister has recently become disabled and we have been shopping at ASDA together with her in a wheelchair. It was easier to get round the aisles than in Morrison's who clutter aisles with "bargan baskets". However, the last time we went to Asda the "wide" aisle wasn't staffed. I walked the length of the sore to find somone who could help me and it was suggested that I unload all our shopping on one of the other aisles and then walk the wheelchair and wheelchair basket around the back of check-outs to the check out where I had put our groceries. By this point I was nearly near tears. I am trying to give my sister some ownership of her shopping and then ASDA made it so hard for me (it is not easy work pushing a wheelchair plus the wheelchair shopping trolley). A supervisor or manager appeared and he opened up the wider aisle check out for us and made it easier. The upshot is that my sister was so upset for me that she will no longer come shopping with me any longer, because she was felt to be a nuisance. Since this incident I have been on my own to get her shopping and every time the wider aisle is never staffed. Need I say any more? They have "sticker" on the door saying wheelchair friendly.....

Linda Horne, at 5:58pm 22nd Dec 2007, wrote:

Go Charles! Go!

I wonder from her comments if Caroline Lamming-Chowen is an employee of Tesco or some other similar outfit - she seems to have some of informed knowledge. But that's the worrying thing! If her perspective comes from the attitudes on the 'inside' then she has truly proven that the customer is not first priority - not at Asda or Tesco, at least. There are so many issues and procedures to consider in the retail sector and one of the the problems is that company procedures are so often devised and planned around the individual company (or supermarket) rather than the actual customers - you know those people who pay the wages and make the whole thing possible. Of course, quality and attitudes of staff are vital and Caroline's rather appalling spelling and grammatical errors leave me wondering, no alarmed! That's a lot of info for a front line person so that must mean a higher position.... Eek! What hope is there in the future for us supermarket consumers. I suppose we'll still be able to purchase our pro-biotic yogurts, organic milk, meat and veg, and all the produce from the 'value' or the 'finest' ranges that our stomaches and our purses will allow, but we'll be supping and munching them with big scowls on our faces whilst ready to shop with any other supermarket that can offer us what we really want in the way of products, price, convenience and service. They are out there!!! And guess what? I'm not wealthy but I don't mind paying a bit more for a better service experience. Not alone?

Finally, I have to commend my local Sainsbury as one of those better examples (Forrestside, Belfast). The overall service is very good and does stand out from other local supermarkets.

You keep commenting Charles, because without people like you, while the likes of Asda and co. will continue to sit counting their profits - like scrooge before the ghost of christmas pays a visit - while supermarket shopping becomes an increasingly unpleasant experience for us all.

vikki bispham, at 2:42pm 30th Dec 2007, wrote:

shopping at asda and or stores they just aint biger eoungh always to busy to move ,, people just stop in front of you, it aint very good to take your kids with you they should just make them bigger

Caroline Lamming-Chowen, at 3:50pm 4th Jan 2008, wrote:

Linda Horne;

Just in responce to your rather delightful comment i do not work for a supermarket, i actually am a BA graduate with honours in business with marketing, i did not say i condone the ethics o0f a supermerket as i myself tend not to like oligopoly due to it being impersonal. However if you could come up with an economically better option id love to hear it... as for my gram,mer dyslexia is also a disabuility and discrimination is punishable by law. xx

Chrissie, at 3:46pm 9th Jan 2008, wrote:

I am a loyal Asda customer but even I feel like exploding everytime they shift move the products and shelves around! It drives me mad. This is one of my most annoying tribulations when it comes to asda shopping...that and the public pay phones being constantly out of order (when I need to ring for a taxi home) when they say they are now up and running..when they're not! Our customer services is very good though. Because of the inconvenience of the phones not working for decades..if you go to the desk and ask- they will ring a local taxi for you.

Linda Horne, at 2:03pm 11th Jan 2008, wrote:

Sorry, don't take it personally! I Wrote my postgrad thesis on international trade laws so coming up with a more economically viable alternative isn't my area. I'm writing this from a customer perspective which was my whole point! We are consumers not economic or business experts - we simply want good service, products and a nice shopping experience. We are not paid to worry about how ecomically companies like Asda or Tesco run their stores and display their products. You've missed my point, you appear to be, like these companies, looking at it from a business perspective without the inclusion of a consumer perspective (and this is afterall a site developed primarily to get the voice of the consumer heard): these companies make huge profits - often at the expense of the suppliers in the less economically developed countries. Perhaps if they worried less about their billion pound profits and a little more about the people that make it all possible we'd all be a little happier.

p.s. no ofence intended by my comments on grammar and spelling, however, as I could not have possibly knownyou had dyslexia prosecution for discrimination is not an option. I am a little confused though, I have a very good friend with dyslexia and my understanding is that it affects such things as spelling rather than actual grammar????

p.p.s. May I suggest something? Studying is great - I've done enough of it myself and now two of my kids areoff to uni. What I learned during my Masters Degree was that the books, the concepts, the theories etc. were great but they were not really worth anything until I ventured away from the safety of the uni and put them into practice for some time in the big outside world. Good luck

Caroline Lamming-Chowen, at 7:20am 13th Jan 2008, wrote:

having ventured outside the university campus and having had a fair bit of experiance. Proberbly not as much as you, i do tend to agree, but the point i think with this site is to find a contrast between the desirable and the possible as no business survives without profit and no business equates to no consumers. The contrst between the two is vital fo a business to succeed. I personally take very little notice of concepts and theorys as their contrast to reality is purely coincidental, in my opinion.

Caroline Lamming-Chowen, at 7:46am 13th Jan 2008, wrote:

Having ventured outside the university campus and having had a fair bit of experience. Probably not as much as you, i do tend to agree, but the point i think with this site is to find a contrast between the desirable and the possible, as no business survives without profit, and no business equates to no consumers. The contrast between the two is vital for a business to succeed. I personally take very little notice of concepts and theories as their contrast to reality is purely coincidental, in my opinion.

However if we are looking at this at the purely basic level of making consumers happy why haven’t I seen people suggest making products free. I think the reason behind this is as reality has to be taken into account. Supermarkets make big profits due to quantity sales, this looking at it from an objective point of view means more consumers buy there products. Now if a lot of people all buy from the same place this generally means there is a reason why they shop there as oppose to other places. Taking this into consideration this would mean consumers on the whole must be happy, and if one was to be negative about this and say it was only price related as oppose to consumer satisfaction related then surely this would indicate due to a supermarkets low gp and companies "paying for space", to take this "consumer problem" away would destroy the only thing supermarkets have going for them (price).

So now if you follow, excusing my bad grammar and spelling, then you will see why I am just expressing my opinion as a consumer who likes to think through their point.

I feel glad to know that life in the big wide world has worked out well for you and nothing is better then a mothers pride in having two successful children. However as a graduate with a master’s degree I would have thought that in obtaining that you may have considered conflict in a consumer debate to be a useful device in producing a healthier result. Just to say I would never take it personally, and neither should you in response, I have a lot of interest in your area especially surrounding Dubai and other areas.good luck to you too.

Maverell, at 7:51pm 15th Jan 2008, wrote:

I also shop at ASDA and the constant moving of products really annoys me. The worst part of it is that the prices are not moved along with the products, therefore the new products in place of the old have got the wrong prices shown, or none at all, and vice versa.

I complained and was told that the product movers were not the same people as the pricers who were on duty later or somewhere else in the store!! I complained to Trading Standards and was told that Asda is such a huge business minor infringements are ignored !!

carol-ann, at 12:16pm 18th Jan 2008, wrote:

I must admit i find shopping in asda difficult, whos idea it was to store orange juice with cereals, when i thought it would have been better suited to the squash/water aisle.

And also with so many people being on budgets asda are taking the stance know on accepting coupons, i had one yesterday for diet cola, i was treated by one of the team leaders like something she trod in, i was abruptly told they did not take them, she then screwed it up and threw it at me, hmmm nice customer service.

the cashier was that embaressed she didnt no what to say.

I then went to morrisons and they said they would accept my coupon so morrisons it is for me from know on.

Hayleigh, at 8:11pm 10th Feb 2008, wrote:

i think you need to live your life . find something to do rather than complaining about anything and everything. your comment on school leavers is unfair i was a school leaver once same as you!!!!!!!!! I think you may have forgotten that we all have to start somewhere unless its handed on a plate,which is the easy way. Dont you think.

Beverley Skoyles, at 9:36am 11th Feb 2008, wrote:

Whats all the fuss about? Know matter how many times they move stuff or how many times you have to complain your always going to use supermarkets becuase they are quick and conveniant, if you were goin to stop using them you would have by now. And without them 'school leavers' 90% of the stores wouldn't be staffed!!!. And from my experience of working in a shop, people who complain about silly things like where the benocole was moved to instead of just accepting it an get on with their shopping are just seen as having too much time on thier hands and serial complainers arent taken seriously at all. And how are the workers susposed to know about the products they are selling....have you seen the amount of products in a supermarket.

Just go, do your shopping and go home again....simple as.

Maverell, at 11:38am 13th Feb 2008, wrote:

Yes Beverly, in one way you are right, but I like to know how much I am paying ! There are two many products without prices and no one cares. - least of all trading standards.

Colin Fyfe, at 10:23am 21st Feb 2008, wrote:

What we need to do is shop more at local independent stores and not so often at places like Asbeen sorry Asda or Sainsburied erm I mean Sainsbury's! ;)

These huge stors don't give a monkeys what the consumer wants either in store style or products, they rather want to drive us into buying poorly produced goods, cheap as chips tat and chicken and eggs etc. from mass produced farms instead of organic or free range.

It's in our own hands to hurt these companies by shopping at places which do sell the goods we want.... so instead moaning forever more lets get with the beat and down to the local farmers market or farm shop or whatever, you know it makes sense!

Tom Davis, at 10:59pm 26th Feb 2008, wrote:

lighten up.

Sarah Crawshaw, at 10:51am 20th Mar 2008, wrote:

Are people aware that the BOGOF offers are paid for by the supplier? I know people are grateful for them, and I have taken advantage of these offers but feel guilty that suppliers are being charged for the free item. It isn't easy for the supplier to refuse to pay because the supermarket will take their business elsewhere.

Also, I'm at a dilemma - when carrier bags are going to be sold why should I pay to advertise a supermarket. Carrier bags are so cheap, I don't think there are any major supermarkets that get them made in this country, that they are virtually free advertising for supermarkets. So we will pay over the odds for carriers whilst advertising somebody else's business.

Why do supermarkets advertise in the shop how great they are thereby obliterating the position of their products?

Christine Jefkins, at 11:32pm 21st Mar 2008, wrote:

Supermarkets are too big.. too crowded.. too expensive... I hate shopping

I'd turn back the clock anyday to go to the local shop where the shopkeeper SMILED and said Hello, then with a smile trotted round the shop collecting what ever was on your list and put it in your bag. The only grumbles were about the weather.. (no huffs and puffs and miserable faces like today)

Now thats what I call Customer Service.

brenda gee, at 5:10pm 22nd Mar 2008, wrote:

I am just 5mins walk from Asda, I hate this shop and have't been in it for over 2years.the music makes me feel sick I used to get so angry in there and have dumped my shopping several times. I complained about the noise 15 years ago and nothing was ever done. now sainsburys have started music so i will not go in there now. oh the peace and joy of shopping in Aldi or Waitrose, yes it costs me more to get there and i buy more, I really can't afford it. and I'm fed up with multibuys which I don't want, ok if you have massses of storage space and plenty of family to eat it all. I am also of an age when the local shop delivered once a week at a regular time and you paid next time you went in the shop. personal service was a social skill which is sadly lacking today. we have a serious problem in our town with antisocial behaviour and I'm convinced its down to them having to shop in Asda as its such an aggrevating and hostile place, I felt like hitting someone or something every time i went in there.also Asda put most of the local shops out of business so now its a dying town. we have 5 hairdressers,3 chemists,2 betting shops, 1 large and 1 small discount shop, dosen't that say it all!!!!!!!!!!!!!!!!!!

Richard salt, at 9:05pm 9th Apr 2008, wrote:

i no what you mean

Emma Leach, at 9:10am 14th Apr 2008, wrote:

I can not stand supermarket shopping

1, you have the car park - the place where there are 50,000 spaces but everyone wants to park in the first 10 around the door cos they are all too lazy to walk that extra distance - there is no excuses about bags - GET A BLOODY TROLLEY!

2, Inside the shop, it gets worse. You get them morons with a trolley who tend to stop in the middle of the busiest aisles and you can guarantee you will behind one and have to come to an abrupt stop causing a multi car shunt scenario of trolleys behind you

3, Then comes the people who will stare at meat or fruit for about an hour. I always seem to end up congregated behind these people as they are trying to decide which apple is greener or whether to have smoked ham or wafer thin ham or cooked ham - ITS ALL BLOODY HAM!! Pick one up and go..

Bit bitter towards supermarkets - guess its not really the shop - more of the people in it

Should we start a driving conversation cos couold be here all day!!??

Georgina, at 3:05pm 23rd Apr 2008, wrote:

I would like to make some comments in defense of supermarkets. The plans and where everything goes are done by people in offices on computers, the store managers make sure they are followed whether they make sense or not. The products are moved around regularly, so sometimes you will have staff who will not know where something is. This is just as annoying to the staff as it makes us look incompetent. If you have a complaint about a store ask for the head office address or fill in a complaint form on site, written complaints are always answered and mostly to your satisfaction. School leavers are new to the world of employment and do not see responsibility in the same way older people do, but that is lack of experience and to a certain extent lack of training. Also remember it is because people want their bank holidays and weekends off that school leavers are employed at these times. If you don't like the way a shop does business either do not shop there or do something more positive than having a go. You catch more bees with honey. We have all had bad customer experiences.

Kate Ashwin, at 6:41pm 25th Apr 2008, wrote:

I have worked for Asda for 7 years, and believe me I have come across some very disagreeable, miserable, moaning customers - 99% of customers are great but you always get the one who has to moan because quote "the loose brockoli is too BIG" - "I can't find the teabags, they have been moved all this place is interested in is selling bloody easter eggs! well if customers give us the chance we help them find the teabags but some people can be so nasty it makes you wonder how they get through life - do they have friends? I doubt it very much - I am a store greeter and meet a lot of very nice people and watch disabled people struggle to do their shopping but they cope and it makes me SO mad when someone who is able bodied and able to look for the teabags has a breakdown when these disabled and less fortunate people cope as well they can - mobile phone users should be banned from supermarkets how rude is it to load your shopping onto the belt, the checkout operator scan and pack the shopping when the customer is on the mobile for the whole stransaction start to finish and you don't get so much as a thank you - how ill mannered some people are - working in retail has been a big eye opener - I used to be a civil servant working in an office but gave up this to have a family and went into retail because it fits well around family commitments - you get the snotty customers who think because you work in a supermarket you are un-inteligent - I have a diploma in business studies but I like my job, its the 1% of customers like Charles (first comment) that spoils it - some people need to get a life if all they can do is find trivial things to complain about like the weight of the paper on the deli counter lol

Kate Ashwin, at 6:45pm 25th Apr 2008, wrote:

I have worked for Asda for 7 years, and believe me I have come across some very disagreeable, miserable, moaning customers - 99% of customers are great but you always get the one who has to moan because quote "the loose brockoli is too BIG" - "I can't find the teabags, they have been moved all this place is interested in is selling bloody easter eggs! well if customers give us the chance we help them find the teabags but some people can be so nasty it makes you wonder how they get through life - do they have friends? I doubt it very much - I am a store greeter and meet a lot of very nice people and watch disabled people struggle to do their shopping but they cope and it makes me SO mad when someone who is able bodied and able to look for the teabags has a breakdown when these disabled and less fortunate people cope as well they can - mobile phone users should be banned from supermarkets how rude is it to load your shopping onto the belt, the checkout operator scan and pack the shopping when the customer is on the mobile for the whole stransaction start to finish and you don't get so much as a thank you - how ill mannered some people are - working in retail has been a big eye opener - I used to be a civil servant working in an office but gave up this to have a family and went into retail because it fits well around family commitments - you get the snotty customers who think because you work in a supermarket you are un-inteligent - I have a diploma in business studies but I like my job, its the 1% of customers like Charles (first comment) that spoils it - some people need to get a life if all they can do is find trivial things to complain about like the weight of the paper on the deli counter lol

Kathryn Pegg, at 12:39am 26th Apr 2008, wrote:

I like Sainsbury's food, and I like being able to sca my own stuff. It takes a little longer that conventionally going through the check-out, but the plus side is that when you take your scanned shopping through the fast-track check-out you just hand the bleepy thing over and pay. So over all it's quicker..... or is it.

The simple answer is NO!!!!!!!!!!

I have had to have my shopping re-scanned on over 50% of my visits.

The people who unpack your shopping don't put it back in the same bags. I wonder if they ever realised why I put all fridge items in 1 bag together... I suspect not.

At the end of it my shopping has always been the same... there have never been any problem items, and is my honesty ever acknowledged??? NO IT'S NOT!!!!

On the occasions I have not had a re-scan I haven't saved any time because the person on the fast-track till has decided to serve a non-fast-track customer.

So the question is what do I do. I like Sainsbury's food, but my blood pressure goes through the roof every time I enter a store. Something which I might add does not happen when I go in other supermarkets.

Well the simple answer is to shop on-line and have it delivered. The delivery people are always on time. The items are well packed. The produce is good i.e you don't get the old veg or short sell-by dates. The delivery people are always very helpful.

The only downside is I do think that the delivery charge is a little high, but perhaps that is me being miserly, as paying the charge has just saved me from another episode of high blood pressure, and also given me 2 hours of my life back that I would have wastd in the supermarket.

MOAN OVER ;o)

GOODNIGHT x

[unsubscribed], at 9:48am 29th Apr 2008, wrote:

And another thing about the self-scan, when it tells me to put my item in the baggage area, I do. It is not my fault that a birthday card is too light to register on the scales. Then it keeps telling me to put my item in the baggage area (which I have done) then it tells me to call for an assistant. At that moment, all the assistants in the whole self-scan area have disappeared. How can anyone possibly call that faster? Maybe its just me though.

[unsubscribed], at 9:48am 29th Apr 2008, wrote:

And another thing about the self-scan, when it tells me to put my item in the baggage area, I do. It is not my fault that a birthday card is too light to register on the scales. Then it keeps telling me to put my item in the baggage area (which I have done) then it tells me to call for an assistant. At that moment, all the assistants in the whole self-scan area have disappeared. How can anyone possibly call that faster? Maybe its just me though.

ALAN WILD, at 8:38am 16th May 2008, wrote:

I use Tesco Truro for my shopping almst daily. I have Parkinson's Disease and this means in my case have difficulty with my walking and speech. I find the staff at Tesco brilliant nothing is to much trouble for them cannot praise them enough

DENISE SHOULT, at 1:59pm 20th May 2008, wrote:

Yeah I have the same problem with our local Asda store. You would expect to find pudding rice (or short grain rice) with all the rices but no, it is with the tinned rice pudding. Where is the logic in that? I still like ASDA though.

Runninggoose, at 7:08pm 19th Jun 2008, wrote:

i use tesco or adsa and suffer about 90% of what you all say.

my mother in law who used to laugh at shops like aldi now uses aldi.#

she says its less busy . the quality is good for the price and over all the service is good apart from they tend to rusk a bit when scanning items.

i tried aldi last week . a new store had opened . its changed a lot since and although you get certian items or brand names it did seem a better atmophere to shop in, it was calmer and more airy.

i see what my mother law meant about the scanning at the till. it was fast abut the queue of about 5 people was gone in minutes. and you pack your stuff on a shelf like in times gone by after paying.

if you dont mind trying out aldis brands that you have never heard of and what better cakmer service and be amazed at how little a trolley full costs . give asda and tesco a miss for just one week and see what you think. also a shop called home bargains has opened up . now that had huge queues but branded toileties and cleaning items are at really good prices . try them too. they usally close to aldi stores as well. . what you got lose .

One more thing the food has inproved at aldi

as well its not like 10 years ago .

teach asda and tesco a lesson everyone shop at aldi for a week you may shop there for good.

ericka kemp, at 3:16pm 3rd Jul 2008, wrote:

why dont you all try WAITROSE. I did and havn't looked back. The stores are clean and airy and the staff are a real pleasure. I can't say the same for the local TESCO'S. I use both and when i have shopped with tesco's i feel harrased and leave with a headach but waitrose are totelly different. I asked an assistant for somthing the other day and was escourted to it, handed the item and asked if there was anything else they could do for me. I was amazed i didn't think service like this excisted any more! yes i pay a little extra but i believe i'm paying for a service all wrapped up into one. This is where waitrose have it cracked. well done waitrose for trying to help the little man and not squeeze every penny out of the working man/woman! Take a look at their website and see the foundation stuff they are doing it's fantastic.

Charles Prince, at 5:28pm 6th May 2009, wrote:

Ha! imagine my wry smile when i went to buy Benicol Yoghurt and found the cabinet now contained fish. I asked for Benicol yoghurt and was misinformed that there is no such thing.

I asked at Customer services and was pointed to the first cabinet (its only taken 17 months for them to agree it IS a yoghurt). I suppose I should wait to see if they will leave it there.

They have also stopped the problem of where to find Motzos - they no longer stock them!

they still have not got it right with shredded wheat they still run out on a regular basis.