ANNA, at 2:39pm 25th Nov 2008, wrote:

yes i agree all staff should now be put through customer training before being allowed to go on the shop floor.

[unsubscribed], at 3:40pm 26th Nov 2008, wrote:

I agree that training would be beneficial but if you need to be trained to be happy then there is something seriously wrong

Maverell, at 1:42pm 27th Nov 2008, wrote:

Staff chatting with each other or chatting on their mobile phones, makes me mad. Only yesterday I walked into a restaurant and found two waitresses both laughing and joking on their mobiles, they just smiled at me. One indicated to me to sit down and brought me a menu, still chatting on her phone. I walked out.

roumina, at 12:42pm 5th Dec 2008, wrote:

Yes i agree too, not only the customer need a good attention but also the staffs. They would be able to serve well if they were being treated good too.

lisa, at 10:36am 8th Dec 2008, wrote:

I think the problem is largely with staffs attitudes. I have lost count of times whether it be on the phone or in a shop the 'customer' is made to feel awkward and that you are interrupting the member of staffs conversation or just inconveniencing them by being there or calling!!

Do they not realise they are not doing you a favour by serving you or taking your call??! They are in fact being paid to serve and help you and as a customer you are indirectly paying their wage. Employers should have more powers to wrap the knuckles of staff (not literally of course) who are not up to the job and continually under perform and basically don't care. They want the money but don't want to work for it!!

Janita Morrell, at 1:28pm 15th Dec 2008, wrote:

Yes, of course staff should feel valued, but that goes for any staff in any business. I think staff should remember that if it wasn;t for the customer, there would be no staff, and they should remember that the customer is the most important thing in the business and should be made to feel special. BUT, if the staff are not trained to behave that way, then they are not going to realise that....or are they ?

Andrew Wade, at 2:56pm 15th Dec 2008, wrote:

If my order isn't taken within five minutes pf entering a restaurant I walk out.

If shop staff look uninterested, scruffy and down-at-heel I don't patronise the store (it's easy to see why Woolworths fell by the wayside).

If every store was run the John Lewis way they would have no trouble attracting customers.

It's tough on the high street so stores that have well-trained and well-presented staff will always stand a better chance of getting customers through the door.

meiyingchao, at 4:08pm 22nd Dec 2008, wrote:

why?????

sallia saleh, at 6:46am 30th Dec 2008, wrote:

I agree.The staff must should know how to make their customer happy when they come to our businese.

clifford wilmot, at 3:14pm 13th Jan 2009, wrote:

At the end of the day it is the employers responsability to ensure that the shop floor people are doing their jobs,surely this is what the employees are getting paid for.Ok the bosses sit in their offices either counting the profits or bemoaning that they are down,when they should be seeing that the business is running and being run properly.If the staff are not happy with the way they are treated,they either take it up with their bosses or find another job not take it out on the customers,we let them get away with too much.

neil seer, at 3:30am 24th Jan 2009, wrote:

i agree

meiyingchao, at 12:52pm 24th Jan 2009, wrote:

i agree

not only the customer need a good attention but also the staffs. They would be able to serve well if they were being treated good too.

pauline mcgaughey, at 6:18pm 3rd Feb 2009, wrote:

well i work for a supermarket in poole and the customers are in bad moods before they even get to you. they all expect to be served at once. when you only have one pair of hands. i would smile if shit landed on my head. we are there to provide a service. not be be mouthed at. customers should respect staff and vice versa but that hardly happens these days. so if a customer comes in mouthing and shouting thats ok. it aint ok in hospitals or doctors so why should it happen to supermarkets. its not the staff fault if goods are sold out especially if there on offer.

i know its easy to say its your job just smile but its so hard sometimes.

Lisa Bentley, at 1:04pm 7th Feb 2009, wrote:

When I was a shop manager I was very strict about customer service and even made up customer care programmes and training for all my staff!

samantha, at 10:44am 14th Feb 2009, wrote:

I agree that respect works both ways, I would never be rude with a shop assistant unless they were rude to me.

All I want is to know that the staff really want to be there to help you and actually give a shit but sometimes you can tell that staff dont really care, you are just a number to them, just a sale. It needs to come from the top, managers need to inspire their staff to provide good customer service and respect their staff too!

ANNA, at 1:40pm 5th Mar 2009, wrote:

same old story ,youre just a number to them and a sale,but if it wasnt for our sale they wouldnt get paid ?

yvonne Parsons, at 3:11pm 10th Mar 2009, wrote:

I most throughly agree as when visiting asda recently the staff were so miserable and unhelpful it put me off going again

yvonne

glenys, at 10:36am 7th May 2009, wrote:

i agree all staff should be fully trained, i once phoned litlewoods catalogue and the person didnt realise she had put me through and carried on having a hat about her night before giggling away for around5-6minutes then realised id been put through and making a series of apoligies. Worst thing is mutual clthing, i went in thee and the man on the shop floor completely ignores what you are saying and then turns around and says "you need to speak to the manager but hes not in today" if they cant do the job properly then they shouldnt have a job like that in the first place

Jane , at 3:46pm 8th May 2009, wrote:

As a Team Manager of colleagues who deal with customers complaints on the telephone, empathy is the key and recognising this skill in your team and rewarding this is crucial. They might be 'doing their job' but its the feeling of being appreciated and wanting to come to work everyday that keeps them delivering excellent customer service. I've just filled up my 'recognise' cupboard.........again! A bottle of wine/box of chocs doesnt cost a lot but the commitment our customers ultimately get from it is amazing.....

Liam Roberts, at 4:08pm 14th May 2009, wrote:

The Staff Member should stay professional at all times any where in the work enviroment.

steven greest, at 9:22pm 25th May 2009, wrote:

i work in a discount store and i love the fact that i make the customers happy as that is part of my job, if im happy then so is the customer and they will SPEND and the way the world is today, dont we need this?

Sarah-Lea Duncan, at 9:58am 26th Jun 2009, wrote:

there is nuthink worse then going into a shop after a long hard day at work, going to the check out and being served by some one with a an attude problem or some one that looks like they wish that the week was over at 9 am on a monday morning.

micheal, at 10:03am 26th Jun 2009, wrote:

work in a discount store and i love the fact that i make the customers happy as that is part of my job, if im happy then so is the customer and they will SPEND and the way the world is today, dont we need this?

Bhanu, at 8:09am 1st Jul 2009, wrote:

Hmmm Its great to understand that somewhere we are customer and somewhere we are provider like in bank we deal with customer and in shop we buy bread so i think we should be professinal and try to deal with happy .

avram, at 1:25pm 16th Jul 2009, wrote:

I agree

ashley, at 2:36pm 21st Jul 2009, wrote:

i agree training is a must

Samantha church, at 3:17pm 21st Jul 2009, wrote:

yes

[unsubscribed], at 3:57pm 22nd Jul 2009, wrote:

I totally agree, if staff are happy then it shows a good team to a customer..

cheryl reid, at 5:53pm 23rd Jul 2009, wrote:

the staff definetly have to be happy. i hate it when you go to a till the employee just stands there and goes soo slow i like a little bit og chit chat the worst place for bad employees on the tills is primarks in glasgow. they have to learn to smile

cheryl reid, at 5:53pm 23rd Jul 2009, wrote:

so yeah training is a must

victoria richer, at 12:12pm 25th Jul 2009, wrote:

training is a must to help u provide a good service

Giggles, at 12:45am 27th Jul 2009, wrote:

I think part of a managers job is to make staff feel valued and appreciated and I think thats where it goes wrong. I work in retail part time and am a supervisor now and have seen many people pass through the store aged 16-20. Unfortuantly many of the managers dont seem to get that these part time staff are extremely key to the business as they work peak hour (evenings and weekends) and actually need more attention than filltimers as many are doing it for an extra few pounds whilst studying not for a career, therefore their interests in the job is not the same. Of course they are doing a job and so therefore should think abotu the big picture of the company and customer service is part of it blah blah blah but it doesnt really happen like that does it. A simple, 'well done joe Bloggs you have worked really hard today it was really appreciated' 'I saw you with that customer then and you were offering great advice well done', actually goes an awful long way. And I found building a relationship like this then meant I was able to say things like 'Ok girls stop nattering to each other and chat to the customers instead' and they didnt take offence but rather listened.

On the other hand I have witnessed some horrific customers in store. Just plain rude people. I have been tidying sale to have someone pick an item off the rail, look at it and just drop it on the floor and walk off. I mean how is that acceptable?!?! Used tampons, dirty babys nappies and what not in the changing rooms. Leaving the changing rooms with hangers in one hand, clothes in the other then dumping them in the assistants hand and then saying Put them on the hangers NOW. Oh and my favourite was 'What do you know your JUSt a shop assistant.' Oh and then theres the ones who have thrown shoes or clothing at the heads of assistants at the till because they couldnt return something, or the man who was shouting and swearing as us because he wasnt able to use his wifes card- Its against the law thats not our fault!!!!!!!!

So the way Ive worked is, praise praise praise the good and then they will listen when you crtise the bad, and when they have an awful customer like those mentioned above stick up for them and show your loyalty.

kayleigh salter, at 1:23pm 4th Aug 2009, wrote:

i used to work in a shop, nothing would annoy me more then people complaining that staff are talking to eachother. bear in mind that this shop was rubbish and u would stand for hours with no customers around. I believ happy staff do make happy customers but happy customers also make happy staff!

Ella, at 3:14am 6th Aug 2009, wrote:

Maybe some people are miserable and dont want to smile. This should be allowed.

Shopping is not a pleasant pastime for many people so there needs to be the option to go in, grab what you want, pay and leave.

Please and thank you is good manners but happiness ummmm I'm not sure.

Many people go shopping when they are very unhappy in the same way that many drink use drugs or alcohol.

I'm not sure happy staff or even a full entertainments department would help in these cases.

stephanie parker, at 4:23pm 9th Aug 2009, wrote:

I reakon that its a good idea to put sales people and shop assistants in training. I used in sales and I learnt alot in the training I recieved and found it so much easier to talk to people (making them happy) and selling. I even made friends out of the job and the skills I learnt.

I think it can be encouraged by rewarding those that use the training well.

seun oladele, at 8:26pm 12th Aug 2009, wrote:

if the staff are happy it would transform to the custormers and would ensure a steddy relationship between the staff and the customers and thus,enhnce good profits for the company.

seun oladele, at 8:27pm 12th Aug 2009, wrote:

if the staff are happy it would transform to the custormers and would ensure a steddy relationship between the staff and the customers and thus,enhance good profits for the company.

muhammad motara, at 5:06pm 17th Aug 2009, wrote:

I agree.The staff must should know how to make their customer happy when they come to our business.

hayley, at 9:16pm 19th Aug 2009, wrote:

i agree aswell i think it is so rude when they are talking to there friends whilst serving you people these days dont have any manners.

shannon hartley, at 4:55pm 25th Aug 2009, wrote:

I Agree

Once I Was Buying A Sandwich And I Had A rude And Ill Manered Person Serving Me She Slammed The Sandwich Down On The Counter So I Asked For The Manager.

This Made The Whole Time Spent In The Shop Horrible And I Have Refrained From Returning To the Particular Shop.