Gemma, at 7:50pm 7th Jan 2010, wrote:

Hahaha, "When a customer arrives you stop talking/typing/shelf stacking etc." - this made me laugh so much, and just proves the ignorant attitudes of customers.

If a shelf stacker stopped stacking shelves whenever a customer arrived, they would never get any work done and consequently there would never be anything on the shelves for customers to buy. And of course then the person who moaned about staff not bowing to them and pandering to their every whim would be the first to complain that they couldn't get what they wanted.

Jason, at 11:17pm 7th Jan 2010, wrote:

There are good and bad employees with most companies and it is nice to hear that you have experienced great service, it is a credit to that particular company, however, i can only go by my local tescos were the staff are constantly standing talking to each other in the isles, blocking them with their trolleys for stacking and the carts for putting up customer orders, and if you ask them a question you get filthy looks, but this is just my experiance at this one store.

mrs samantha hake, at 11:57am 12th Jan 2010, wrote:

i work for a superstore on checkouts, i love my job especially when i have helped a customer and they leave good comments in our comments box, we get great satisfaction from it,i always try to help where i can and many times i have been shopping after my shift and i still end up helping customers on my way round. i like to have a chat with the customers young and old, as a checkout operator i would like to think that i do my job effiently and with a big smile xxxxx

George Davison, at 11:56am 17th Jan 2010, wrote:

I dont know if it is just me, but it seems that the tesco where i live has quite a few unhelpful employees, as all other comments appear to support tesco and its employees. I have noticed one comment from a reader and i must admit i wondered if it is from the same store as me.

CAROLYN ANDERSON, at 10:28am 20th Jan 2010, wrote:

I have used online grocery shopping for ages and generally have no problems,however, the last two deliveries have been dreadful. The first was eventually delivered the day after it should have been, contained many items which weren't mine and some of mine were missing or packed so badly they were ruined [bleach in same bag as milk, shower gel {leaking} in same bag as chocolate {ruined}, substitutes which bore no relation to the original etc. The whole thing was such a shambles they promised to refund for the damaged/missing items and give me £10 compensation. Only they never got round to the refund and I had to call them yet again. Nice lady in customer service [in South Africa!!!] was very apologetic and gave me another £15 in compensation for not getting the original compensation - are you still with me?

Of course, the compensation was added to my account, so the only way I could get it was to order again. This time, the driver dumped everything in my porch and refused to carry them into the house, even though he could see my wheelchair and I told him I couldn't carry anything. He said he was not allowed to enter my house as he wasn't insured. Must be the only one then as nobody else has done that. I said bring it in or take it away - he took it away and refused to wait while I phoned the store. Of course, nice lady in South Africa was apalled and he was told to get back here and carry my shopping in. However, he left me so upset by his attitude that I will not be using their service again.

Kevin Burroughs, at 5:47pm 20th Jan 2010, wrote:

One of my relations works for a big supermarket. It seems that most of the work that is done by the shop assistants is timed or monitored putting pressure on staff so that means less time can be spent with the customers. Maybe the management needs to look at their procedures and allow a certain amount of time for customer contact.

Emma Brown , at 10:25am 21st Jan 2010, wrote:

There has been new rules bought in recently CAROLYN ANDERSON, i went for a job at my local asda recently for a delivery driver and i was told under no circumstances was i allowed to step into the persons home as i could be accused ofanything and i imagine that this would be more dangerous for a man, i did not take the job as could not leave a person in need with their shopping on the doorstep!

When i received a delivery from tesco a few days later i told my regular dlivery man about the conversation i had had with asda and he said yes thats right we have also been told the same thing!

Just so you know for furture reference they are probably only doing as they have been advised but still he couldve explained that to you rather than just dumping it there.

Mary Chennell, at 5:22pm 3rd Feb 2010, wrote:

I had a similar experience last week, where I discovered I had left my purse at home. I had done a big shop at my local Sainsbury's. There was no problem at all, my trolley was locked away safely until I got back with my money, I was recognised as soon as I went to customer services and they got the trolley out and ran the sales slip through the customer services till and I paid and left, happy. I didn't even have to wait for them to check everything through again once a till was free.

I always find them very friendly and helpful, and therefore shop there more frequently than anywhere else - and I have two supermarkets sited equidistantly from my home.