denise, at 7:10pm 13th Jan 2010, wrote:

Hi, just goes to show, honesty pays..

denise, at 7:10pm 13th Jan 2010, wrote:

Hi, just goes to show, honesty pays..

lisa stevenson, at 3:00pm 17th Jan 2010, wrote:

i wouldnt of even thought of lieing after you payed 120 pound for a dress lol

jennifer kendrick, at 8:21am 18th Jan 2010, wrote:

True....ha

pauline davies, at 10:14am 18th Jan 2010, wrote:

Hi,Good for you for even attempting to take it back.I do think sometimes it is the mood of the customer service person if they want to help or not.They some time acted as though it's there money they are giving you back .

andy henderson, at 11:17am 21st Jan 2010, wrote:

It sounds so great!

jennifer kendrick, at 3:26pm 21st Jan 2010, wrote:

To be honest it's made me want to shop there even more! My only regret is that i didn't take the details of the sales assistant and send a thank you note to the boss, assistants are so under appreciated sometimes.

maj Hussain, at 4:30pm 27th Jan 2010, wrote:

great news

Liz Harrison, at 8:54pm 27th Jan 2010, wrote:

That's what customer SERVICE is supposed to be, if only because being looked after always makes me inclined to use that shop/post office/chemist/garage/on-line or phone supplier again. Sometimes I will even pay a bit more if I know that the company seems to remember that we are customers who will sometimes want to change things. At the moment it's fun comparing call centres, one of whom always says yes, send it back, while others basically tell you to take a long walk off a short pier! (As I now work in one myself, the one that always says yes, I'm full of brilliant answers when I call a bad one!)

louise cassidy, at 10:09am 28th Jan 2010, wrote:

mybest customer serveice ever goes to Yorkshire Bank - 5 years ago i was asaulted at work - events le to me being unemployed with growing debt - yorkshire bank raised my overdraft from £100 up to £400 to enable me time to sort out my finances without incuring extra debt from overdraft charges - they recently helped me deal with a shop who had emptied my account of amounts of money and refused to acknowledge their action - with the help f my bank this issue was promptly dealt with - yesterday i had further tlaks with my bank over another financial issue - once again they have easily found a way for me to solve my issue - i have been with YUorkshire bank since 1994 and they have been brilliant

Leah, at 10:04pm 16th Feb 2010, wrote:

I have worked in retail for over 6 years and would never be allowed to do that! Our policy is 28 days, head office make a few exceptions, that doesn't mean we don't offer great customer service, i am always extremely helpful infact i go out of my way but if company policy doesn't allow it then its not worth risking your job for is it?

Leah, at 10:06pm 16th Feb 2010, wrote:

I have worked in retail for over 6 years and would never be allowed to do that! Our policy is 28 days, head office make a few exceptions, that doesn't mean we don't offer great customer service, i am always extremely helpful infact i go out of my way but if company policy doesn't allow it then its not worth risking your job for is it?

lou, at 9:35pm 23rd Feb 2010, wrote:

Company policy can be very restricting, especially if you really want to help somebody and you just cant, sometimes i shop at next and they give you a month to return your item but that's the longest i have seen, personally i thing as long as you have the receipt and the label is still on the item i cant see a problem as long as its not years. lol.

Caroline Kay, at 4:14pm 24th Feb 2010, wrote:

If the sales assistant is on commission, or will be disciplined and possibly lose their job by going against company policy, then it is their money that is at risk.

No shop is obliged to rectify the errors of a customer, and if, as the OP suggested, those customers feel justified in lying to get what they want then I don't see why retail staff should be abused for being suspicious and sticking to the rules in order to safeguard their own jobs.

jennifer kendrick, at 6:46pm 25th Feb 2010, wrote:

I agree with Lou... the dress was still being sold in store so they would re sell it, it was fully tagged, unworn and receipt present! So they still got their sale as another dress was bought, that bit of excellent customer service makes me think about how I provide customer service in my role.