pauline davies, at 6:17pm 2nd Mar 2010, wrote:

hi Christine that's the way the world is going.I held a door open for someone today and they just couldn't be bothered to thank me ,so I shouted your welcome and then they sed "oh yeah thanks". Hope you got your problem sorted in the end .

George Davison, at 9:31am 3rd Mar 2010, wrote:

Christine, i have posted here because of the problems with SKY and was lucky in so much as a fellow YSP member was able to give us the email address of an executive at sky who actually got things done. With a bit of luck for you, maybe another YSP member will be able to give you some good info just as i recieved.

But the bigger question is, Why do big business and Media in particular think it is OK to treat us so badly, especially as it is us the purchaser who keeps them in employment.

meiyingchao, at 9:58am 4th Mar 2010, wrote:

i have posted here because of the problems with SKY and was lucky in so much as a fellow YSP member was able to give us the email address of an executive at sky who actually got things done. With a bit of luck for you, maybe another YSP member will be able to give you some good info just as i recieved.

JJ, at 1:16pm 7th Mar 2010, wrote:

Virgin Media (previously Telewest)

Neil Berkett, Chief Executive email address is neil.berkett@virginmedia.co.uk send him a email. If you want to find out a CEO email address there is a list at http://www.connectotel.com/marcus/ceoemail.html

Have you had enough of dealing with "Customer Services" on general-purpose contact e-mail addresses? Are you not getting replies, or not getting the replies you want? Time to take it to the top! Chief Executive Officers (CEOs) are very reluctant to publish their e-mail addresses. This page attempts to redress the balance by publishing the e-mail addresses for the CEOs of some UK, US and EU companies and other organisations.

source http://www.connectotel.com/marcus/ceoemail.html

Mrs Lisa Capstick, at 9:40pm 7th Mar 2010, wrote:

I have had a major problem with TALK TALK not listening to my fault and certainly not dealing with it... 90% of the dozens of people I have spoken to have been rude and very unhelpful, including a manager who apologised for 'not meeting my expectations' and promised he had now dealt with it, only I phoned back 2 days later as advised and he had not even logged details of our conversation!! I couldn't even complain without them transferring me through lots of unhelpful people again, def leaving them but STILL trying to get this sorted before i leave. Never deal with them, so many problems.

Kelly, at 11:02am 9th Mar 2010, wrote:

i completly inderstand, i have had the same probelm with Talk Talk, they dont seem to mind as long as they are getting you signed up. They promised me everything under the sun to get me to change providers and once i was connected i had problem after problem with my internet and my box not arriving, i just felt that once they got me to sign up, taht they didn care and that they felt that they had done there bit even though i must have expressed on every phone call for over 4 months that i was unhappy. They made me feel so let down with one problem after another, and not sorting it out. its just so annoying, it frustraits me and im fairly calm, i jus cant help but feel that they may be taking the mickey out of some customers, especially the wons that dont like hastle and want an easy life, i cant help feel that if other elderly customers received the same service they may not want to keep challengin the companys misinterpritations and give up without service and still continue to pay for the service they cant even use to the full, its such a shame that people have to be treated in such a manor, oh well i suppose that they have so many probems that they will never get to the bottom of them all, im hopping i was just very unlucky

sandra driver, at 11:08am 18th Mar 2010, wrote:

Having spent hours on the phone to VIRGIN my complaints about my charges IE pay for phone calls all time to all of the UK

some one in their wisdom took it off they charges me over £45 in calls and that was in December still awaiting refund as i pay by direct debit and I have spoken to all nationality in lots of diff countries no one wants to know or cares If people cannot speak the queens English why employ them or is it a ploy as after numerous phone calls no help given you give up IE they make more money

VIRGIN I HOPE ONE OF YOUR INTELLIGANT EMPLOYEES READS THIS

lisa cressey, at 10:50pm 18th Mar 2010, wrote:

T-mobile definitely get my vote, I have been dealing with them over my laptop broadband dongle that is practically useless most of the time!!

I first contacted them in june 2009 and the problem has not been resolved yet although by the end of the month I should be T-mobile free. The problem I now have after reading this page is that I've signed up for Virgin media lol.

lisa stevenson, at 9:50am 19th Mar 2010, wrote:

dont go with virgin media they rip you of good style telling you that the package is 29 pound a month they make sure they get there money toped up to 85 pounds a month and thats vat and if you call a mobiles and when you speak to them its never any one thats english so you cant understand them , im not rasist but when ever you ring these companys you NEVER get to speak to some one that i can understand they could be saying anything to me and ive just got to agree lol. richard branson you are billionare get some one that we can understand on the phone plzzzzzzzzz

Leah, at 6:21pm 19th Mar 2010, wrote:

I have just had the best customer service on a website, www.classicsparkles.co.uk

They offer a personalised service where you can choose what you want and they will make it specially, the girl i dealt with through email was very helpful and responded quickly i cant wait to see my final product!

Just thought i would share my experience!

celica jackson, at 11:13am 28th Mar 2010, wrote:

i have experienced asda's customer service. my 3 yr old boy was sick on the bread isle floor, no-one came to help, staff walked past, i had asked for someone to help i had to get my own wipes from the shelp to clean him up they didnt even ask if he were ok.

lisa stevenson, at 4:27pm 29th Mar 2010, wrote:

i had the same problem with my boy in asda he was sick and the cleaner came but you should of seen the look on her face and said she couldnt clean sick up it wasnt part of her job ,so had to try clean it with bit of tissue , so beware people if you have the sickness bug in asda you have to clean it up yourself as the cleaners wont lol

[unsubscribed], at 5:24pm 30th Mar 2010, wrote:

Christine and everyone

Easy situation with Virgin Media. They use a call centre in India who do not have the knowledge or the ability to offer you anything but the most basic yeas this no that. (thats from a memeber of staff) If you ever have a problem go directly to the 'I'm leaving' option and you get through to a UK based team who have the authority to do anything - stop your contract with no notice, refunds, change on spot ect. Explain to them and you will be amazed at the service. I have had long run ins with Cable & WIreless then NTL and Virgin Media are the best - still problems but if you get to the right person...........good luck!

[unsubscribed], at 5:29pm 30th Mar 2010, wrote:

Talk Talk are aweful there is no solution as the 'Manager' you spoke to was proabably just a team member getting you off the phone by placating you. Always take a name and then you can at least get the point that you have called. Log everything and then if no joy stop paying. They have to mediate before taking you to court and the courts will not support an application by a company who doesnt try and sort the issue. The easier option is to write in to the CEO. Even easier never use TALK TALK!

Charles Prince, at 10:05am 31st Mar 2010, wrote:

The problem with most call centres is they are only their to pretend to help. In the majority of cases if you try to ask for a manager you get one of the following excuses

1. the manager does not take calls

2. there is no manager at this site

3. the manager is busy

As most of them are too shy (sorry for security reasons) we dont give out our address

you should go onto companies house and find out their registered office and then write to the CEO.

I know you will not get to him/her but you may get a letter with a Phone number on it then simply phone the number and ask reception for the correct name and title of the CEO. Then complain Directly to them in writing.

Margaret Finucane, at 7:00pm 7th Apr 2010, wrote:

T Mobile get my vote at the moment as well. My husband has spent the last 2 months trying to get our mobile broadband going. It worked for about 30 min and then they wanted more money. But we had paid them for a few months! They don't reply to emails/phone calls; when they finally do, it addresses a problem you havent got!

Whatever happened to " the customer is always right "

3 follows closely behind by trying to turn a 1 yr contract into a 2 yr one. And then threatening to call out the bailiffs!

Next comes Tiscali who failed to keep us informed about the state of our internet connection.