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Why don't shops order more stock for customers any more?

Posted by June  (View June's profile)

7:27pm 13th Mar 2010

There is one thing I really hate, and that is when I go into a store to buy an item of clothing and my size isn't available, and the assistant informs me that I cannot make an order and she doesn't know if or when any more will be delivered.

There is only a handful of shops left where you can order clothes if they aren't in stock. But what I dont understand is why a business doesn't keep its shops well stocked with goods that they are obviously selling well, instead of sending out deliveries at unknown times with a variety of unknown and unordered goods?

Comments

meghan, at 3:08pm 14th Mar 2010, wrote:

shops dont take orders anymore as there is no guarantee that when they do the ordered stock will be sold, this then leaves them with unwanted stock. as fashion changes all the time it wouldn't benefit the shop to order you it in.

rachael summerfield, at 3:44pm 14th Mar 2010, wrote:

some companies cannot keep up with the demand when certain things they put on offer sells out

lisa stevenson, at 2:06pm 15th Mar 2010, wrote:

i hate it when i go in a shop ask if they got something in that i need there and then only to be told they will have some more in next week , well i dont want it next week i want it now thats why i asked there n then lol

meiyingchao, at 6:29pm 15th Mar 2010, wrote:

GOOD

Zilla, at 11:06pm 15th Mar 2010, wrote:

I know, i had to wait 4 months just for a man united shirt in medium... Even though its obviously a popular item they stock very limited amount. If you dont adjust to supply the demand your buissness approach is floored.

Z, at 11:05am 18th Mar 2010, wrote:

I hate that too. I don’t go to M&S any more for that reason. They tell me to order things online but I don’t want my husband to see on my credit card bill that I paid £50 for something that’s “just £30 – can you belive it?!” ;-)

Luckily, there are shops like Clarks and Mothercare where they still do orders. There is also Next where you pay for your order in advance and all's well for both sides.

penny webster-brown, at 4:52pm 26th Mar 2010, wrote:

Shops can't afford to carry a lot of stock as margins are very tight. In my experience, most small shops will order items for you if their suppliers don't insist on a minimum order value.

Donna Gavin, at 2:17pm 27th Mar 2010, wrote:

They should give you the option of putting a non refundable deposit or paying for the item before it arrives, that way they're not stuck with anything.

Chrissie, at 7:01pm 3rd Apr 2010, wrote:

I quite agree how frustrating it can be when shops haven't got an item in,and its not only fashion shops that are guilty of this.

The big 3 supermarkets with their horrendously long busy ques for example are the worst- especially if time is short or of the essence and you're stuck going elsewhere,having to drive miles out of your way to collect it from a different branch in a different part of town. Worse still are those customer services staff who wear grumpy faces when thety are supp;osed to greet you; continue to chat to their colleague before adressing you,and after what feels like an eternal age at the end don't even offer a word of an apology or interest for the inconvenience of having to endure the mile long ques before you are served... and that booming tannoy announcement with their glares of consternation as you stand there with a full trolley and a sore back standing there enduring your polite enquiry without success after a 15 minute wait.

Nabeela, at 11:19pm 5th Apr 2010, wrote:

This is so true, i mean even today in the morning i sent sister to the corner shop to get some brown sauce, being fussy that i am the first thing i checked was the date which was covered with the price tag. It was a good thing that i had checked it because the product was out of date, so i sent my sister back to the shop to return it and get a refund for it. It was a waste of time and money as the shop keeper refused to take the product back and refund the money and in return said 'ive put it at that price because its out of date'.

Leah, at 9:32pm 20th Apr 2010, wrote:

With the current climate its not in the companys interest to order excess stock, the way it works is you look at your sales from the previous year and increase it by a small percentage. If that sells out then great but you cant afford to order in stock 'just incase' thats how businesses go bankrupt. Alot of fashion stores cannot order more as the buying is done 6 months prior so summer stock is bought in september etc

There are companys that will order it in from another branch for you or keep a small amount at their head office.

Just don't leave it too late in the season - summer stock should be bought around april and winter stock at the end of august, then you never miss out :)

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