lisa stevenson, at 2:01pm 15th Mar 2010, wrote:

hi i brought a buggy from toys r us and they replaced my buggy only for the same thing happen, so i took it back and had a different buggy they were ok with me and they shouldnt of fixed your buggy they should of replaced it or offered you a different buggy or your money back , customers rites, and they even took the first buggy i had of the shelf as there were to many complants against it so i was happy about that aswell

Gary Brooks, at 5:08pm 15th Mar 2010, wrote:

Hi I used to volounteer at my local CAB and enjoyed every minute of it gaining experience as well as acreditations. I would urge anyone with Customer Service, Housing, Debt issues or general advice to use the CAB it's a free service independent non judgemental and extremely important for the people of this Country.

lou, at 6:19pm 15th Mar 2010, wrote:

i have been to cab several times ova different reasons and they have helped me out loads. and i would just urge everybody with problems to go there no matter how small or even if you just need advise, they are great. but i think people sometimes can be shy or afraid to admit that they need help, i think sometimes you just need to say f**k it and go.

I say fair play to you Kerry, show toys r us who has the rights, that's right its the customer.

Sima Najma, at 11:30pm 17th Mar 2010, wrote:

With all due respect people, I don’t know why you’d even go to toys r us for a buggy? In other words, “you get what you pay for.” I’d probably hit companies with a higher reputation or ones that are renowned for good customer service.

lisa cressey, at 10:58pm 18th Mar 2010, wrote:

Sima, with all due respect! I think that was a very uncalled for swipe at Kerry.

If you pay for something regardless of the shops 'higher reputation' I expect it should do it's job.

Sima Najma, at 1:16am 19th Mar 2010, wrote:

This is not a swipe at Kerry. I wrote "people." It looks like you have selective reading skills.

If you're telling me you should expect an item to it's job regardless of the company's reputation, you may as well go to a charity shop.

By the way it's what you call an "opinion" - learn to respect it.

lisa stevenson, at 7:40am 19th Mar 2010, wrote:

a charity shop cant sell faulty items

meiyingchao, at 1:45pm 19th Mar 2010, wrote:

good customer service

lisa cressey, at 4:14pm 19th Mar 2010, wrote:

Actually I do not have selective reading skills! and I do respect other peoples opinion. I think telling someone, and seeing as only 1 person on here went to Toys'r'Us that she should have expected faulty goods is completely out of order. Why wouldn't you go to a reputable company like Toys 'r' Us, that caters for babies & children to buy a buggy, it would seem an obvious choice of shop to me.

Jason, at 10:58pm 19th Mar 2010, wrote:

I dont know about the rest of you, but Simas comment sounded a wee bit snobish to me. As with most people we have a budget and shop accordingly, but having said that, i personally do not think Toys R us is that cheap. Yes that was Simas opinion and feelings, but it did come across abit snobish and patronising. And the comment about a charity shop was below the belt.

By all means have an opinion, but make sure it is not patronising or condisending towards others.

Sima Najma, at 12:19am 20th Mar 2010, wrote:

Jason, forgive me abruptness but allow me to make something clear to you - If that’s my opinion, then that’s my opinion! Unlike some, I’m not going to try to pretend to be diplomatic.

You’re entitled to your opinion about me (however outlandish it may be) – granted, and I don’t have a problem with that, but if ever I read a contradictory statement, it was yours. Whilst on one hand you are saying individuals should take into account people’s feelings and opinions, on the other, you have the audacity to call me “snobbish” and “patronising” – contradiction at its best!

Yes, my opinions may be “below the belt” but that’s not going to stop me voicing my opinions. We are all different people. Some of us prefer shopping in different places and that’s how we accumulate shopping experiences; this then leads us to start comparing companies and prices. I’ve heard a few stories about the goods Toys R Us sell e.g. toys falling apart, pieces missing from goods and based on that, I would not approach them because of their rep. They wouldn’t be my obvious choice for baby shopping but I know they would be for other people as they may have a “budget” or quite simply, they may not have had a bad experience with them. I said what I said with reasonable grounds. If you hear something bad about a company a few times from friends and family, you’re automatically deterred from approaching them because no one wants the hassle of complaining. It was based on this, that I made the above comment.

Sima Najma, at 12:19am 20th Mar 2010, wrote:

Jason, forgive me abruptness but allow me to make something clear to you - If that’s my opinion, then that’s my opinion! Unlike some, I’m not going to try to pretend to be diplomatic.

You’re entitled to your opinion about me (however outlandish it may be) – granted, and I don’t have a problem with that, but if ever I read a contradictory statement, it was yours. Whilst on one hand you are saying individuals should take into account people’s feelings and opinions, on the other, you have the audacity to call me “snobbish” and “patronising” – contradiction at its best!

Yes, my opinions may be “below the belt” but that’s not going to stop me voicing my opinions. We are all different people. Some of us prefer shopping in different places and that’s how we accumulate shopping experiences; this then leads us to start comparing companies and prices. I’ve heard a few stories about the goods Toys R Us sell e.g. toys falling apart, pieces missing from goods and based on that, I would not approach them because of their rep. They wouldn’t be my obvious choice for baby shopping but I know they would be for other people as they may have a “budget” or quite simply, they may not have had a bad experience with them. I said what I said with reasonable grounds. If you hear something bad about a company a few times from friends and family, you’re automatically deterred from approaching them because no one wants the hassle of complaining. It was based on this, that I made the above comment.

Jason, at 9:16am 20th Mar 2010, wrote:

Sima you need to chill out big style. You have got one big chip on your shoulder for some reason.

Being diplomatic is one thing, but being snobish, aggresive and patronising is another. Had you digested what i said properly, you would have understood that i was saying by all means have an opinion, but respect others without trying to put them down or make out they are not as good as you, which is what you did.

These boards are here to voice a genuine opinion not to have a patronising dig at others.

But you got one thing right, your not diplomatic at all. You obviously want to tell all your opinions no matter what, but to you no other opinion is worth listening to.

That is my opinion and me being diplomatic if you dont like it TOUGH

George Davison, at 11:10am 20th Mar 2010, wrote:

Every weekend i look through all the posts on YSP board to see if there are any useful comments or information. Alas i look this morning and see a little war beginning.

I have looked through the comments carefully and tried to deduce what i could.

I did honestly feel that Sima could have refrased her original comment as it does seem a bit down putting and sound like a swipe at Lisa.

I have a good grasp of the queens english and have lived and breathed it for 54 years, I think I know when someone is being patronising and condescending and i did feel there was a touch of it there.

This board is for our benefit, please do not spoil it by posting offencive comments. By all means have an opinion, but please dont think yours is the only comment allowed.

We can help each other on this board, but please, dont use it to have a swipe or dig at someone.

lisa stevenson, at 12:55pm 20th Mar 2010, wrote:

well said george

Sima Najma, at 1:34pm 20th Mar 2010, wrote:

Fair point George. Perhaps if I had rephrased what I said, it wouldn’t have caused this much uproar. Looks like I’ll have to tread carefully next time.

George Davison, at 2:58pm 20th Mar 2010, wrote:

Respect to you Sima for that comment.

I for one have gained by the information provided on this board, and the likes of you will have invaluable information to pass on to other members at some point.

I think in many ways we are caught up in the TEXTING syndrome, evrything we do or say is in a shortened form and even spelling is wrong, (check my spellings).

At least no harm done to anyone. Keep blogging ladies and gents and i look forward to blogging with you all and giving and taking valuable information in the future.

Richard - YSP Admin, at 11:18am 22nd Mar 2010, wrote:

It's nice to see we can all play nicely in the end :)

If only more companies were as accommodating when it comes to refunds. I've found it very difficult of late with a certain broadband company (talk talk) whose customer service are shocking!

tony, at 5:33pm 25th Mar 2010, wrote:

Really nice to say

Karen Louise Maccabe, at 6:36pm 25th Mar 2010, wrote:

TalkTalk must be the worst company for its customer service. Cheeky, Ignorant and uncourteous, that about sums them up.

In my experiance with them only about 1 in 5 agents are worth their salary at TalkTalk.

scott eyre, at 2:15pm 4th Apr 2010, wrote:

Talk talk must ring me up at least 3-4 times a week to get my broadband with them and i keep telling them im in a contract with sky they just dont listen.

Sometimes as soon as ive told them im in a contract or just say the words im with sky they hang up now thats bad customer service.

Because when my contract runs out i wont even think about going to them.

meiyingchao, at 2:05pm 9th Apr 2010, wrote:

good customer service

matt smith, at 6:04pm 9th Apr 2010, wrote:

good experience

kelly jones, at 7:21am 19th Apr 2010, wrote:

i brought

Woodsy, at 10:07am 27th Apr 2010, wrote:

I have to wade into the debate to defend Kerry. 'You get what you pay for' may sometimes be true in terms of quality but that should in no way affect your consumer rights. If you buy something for £1 and it breaks you are still legally enitled to the same treatment as someone who spent £100. It's called Trading Standards! And for the record, Toys R Us, reguardless of it's personal reputation, stocks top of the line brand name buggies such as Bugaboo and McClaren, we were once redirected there when a model we wanted in Mothercare was out of stock, and the reputation of these rather expensive brands alone would lead me to expect top quality no matter what store I bought them from.

Julie Hardie, at 5:32pm 28th Apr 2010, wrote:

I work for a high street retailer and we always try to replace or repair faulty goods (which we do depends on what the manufacturer asks us to do)when they are within the 12 months (but something like a buggy would be refunded or replaced so long as proof of purchase was given)

As someone who deals with the public every day I just wish people would realise that politeness will get you so much further than going on about consumer rights that they think (and usually wrongly) they are entitled to and most importantly hold onto your receipt!!

stacey, at 12:05pm 9th Jun 2010, wrote:

hi ive brought buggies from toysrus and they have been brilliant for the expensive price they want for them i have had no trouble with mine up to yet.

michelle bridgman, at 10:34pm 14th Jun 2010, wrote:

I have managed a High Street store in the past and I agree with Julie. Be polite and speak with the correct person - whether that is a manager or supervisor. Manners will do you the world of good.

Nobody wants to help out a customer shouting their rights and demanding refunds. The polite approach is always going to help you get you closer to what you want and if it doesn't, take the matter to a more senior member of the company.

Shindy Adams, at 9:51am 7th Aug 2010, wrote:

i have really have bad service in person, but i have had it on the phone, some of them are so f***ing rude, forgive me for swearing but it ture. But if i recieve bad service for u believe me u will get it right bad, im not a rude person, but some of these ppl talk to u like there are better than u r.

Chris D cox, at 1:39pm 10th Aug 2010, wrote:

I was rude to a call centre (Asian accent but said his name was "Steve") as we are BTPrivacy so Iknew it was foreign, and the supervisor phoned me back to say how dare I and didn't I know that his country had a president called George some years ago! I just wish they would give their true nAmes. I have many Asian friends and very few of them use anglicised names.

[unsubscribed], at 3:49am 1st Sep 2010, wrote:

In my past experience, shops will always treat you as if you do not know a thing, therefore they will always think they can get away with not refunding or exchanging, especially to people of a young age. As soon as they realise that people know thier rights and what they are entitled too, they help strait away. I had huge problems with the shop GAME. I bought three headsets from them, and they all had the same problem. The manager refused to refund my third one, as i asked for a refund instead of an exchange, saying that i was breaking them. As soon as i showed him the reciept where it clearly said if a product is returned within 28 days with the reciept and the original boxing, the customer is entitled to full refund or exchange, he soon changed his mind.