We want you to have YOUR SAY!
We conduct market research for lots of companies and we know how valuable YOUR SAY can be. If you join up and become a member of your say pays we will invite you to have YOUR SAY on lots of different things. Whether or not you choose to have YOUR SAY is totally up to you. These are some of the things that we want feedback on:
Have your say on how satisfied or dissatisfied you are as a customer. This is a high profile national survey commissioned by the Institute of Customer Service. The UKCSI measures the levels of customer satisfaction or dissatisfaction across 10 industries and UK regions.
Read more and look at past results.
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The IrishCSI is based on a self-completion web-based questionnaire. The results are based on a representative sample of Irish adults. Customers score organisations across 10 sectors on the each of the 20 factors that are most important to customers. They also answer a short sequence of questions about any complaints they have made and how their complaint was handled.
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Service – Good, Bad and the Ugly
Have your say and share your stories of excellent customer service where companies go the extra mile as well as your horror stories and customer service nightmares. We want to hear about exactly what they did to make you happy or stomping mad.
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Call Centres
Have your say about call centres. How long you’ve been left waiting on the end of the phone or how many times have you relayed the same story down the line. If you dialled the friendly, efficient contact centre and they made life easier – we want to know about it!
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Life at work
Have your say about life in the work place. We ask questions about all aspects of life at work, including pay and benefits, company communications and management style.
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