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Latest Poll:
How often have you encountered rude/unfriendly call centre staff over the last 12 months and how does this make you feel towards the brand they represent?
Frequently, it makes me think twice about my loyalty
Frequently, but I accept it as part of the norm
Occasionally, it makes me think twice about my loyalty
Occasionally, I accept it as part of the norm
Rarely
Never
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Service – Good, Bad and the Ugly
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